Information Technology Administrator

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

PURPOSE OF THE JOB: To provide comprehensive technical support and assistance to users within Giesecke and Devrient (G+D), ensuring the seamless operation of the organizations technological infrastructure, which is vital to the success and efficiency of its operations. KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• Oversee user account management, including creation, modification, and deletion, ensuring correct access permissions in line with company policies.
• Troubleshoot and resolve network connectivity issues, including wired and wireless connections, routers, switches, and firewalls.
• Contribute to the creation of training materials and documentation to enhance users understanding of IT systems and industry best practices. Provide on-demand training and user support.
• Support IT initiatives, including system upgrades, migrations, and deployments, by assisting with planning, testing, and implementation.
• Maintain an accurate inventory of IT assets, such as hardware, software licenses, and peripherals, and assist with procurement and asset management.
• Ensure strict adherence to IT policies, procedures, and regulatory standards. Promote the implementation of security policies to safeguard company data and systems.
• IT Hardware Asset Management & to ensure that all associated process are followed upon receipt of new equipment.
• Stay up-to-date with emerging technologies and best practices in IT, continuously developing skills through training and self-study.
• Provide remote assistance to users facing technical challenges through phone, email, or remote desktop tools, delivering clear and effective solutions.
• Collaborate with other IT team members to deliver holistic support and contribute to the success of IT operations.
• Document IT procedures, troubleshooting steps, and solutions to create a valuable knowledge base for future use.

BASIC REQUIREMENTS:

• Proficiency in troubleshooting computer hardware and software.
• Familiarity with operating systems such as Windows Server 2022, Windows 11 and Linux.
• Proficiency and understanding of VMWare .
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, etc.
• Proficiency in commonly used software applications, including Microsoft Office Suite, email clients, and web browsers.
• Basic understanding of cybersecurity principles and best practices.
• Capability to set up and configure computer systems, printers, and other peripherals.

ACADEMIC QUALIFICATIONS:

• Bachelors degree in Information Technology, Computer Science, or a related field (if applicable).
• Relevant certifications such as CompTIA A+, Network+, ITIL and MCSE

EXPERIENCE:

• Experience in technical support roles.
• Strong customer service skills.
• Solid knowledge of software and hardware.
• Excellent troubleshooting and problem-solving abilities.
• Experience in teamwork and cross-functional collaboration.

PERSONAL ATTRIBUTES:

• Fluent communication skills, both written and verbal, in English.
• Strong integrity and professionalism.
• Ability to follow instructions and adhere to procedures.
• Commitment to organizational values and principles.
• Ability to work under pressure.
• Capable of working independently as well as part of a team.
• High attention to detail and accuracy.

Contact

Venesa Lubisi

venesa.lubisi@gi-de.com 0027 11 309 4900 Job offer Job Details

Job Title Information Technology Administrator

Business Sector Giesecke+Devrient Currency Technology South Africa 1 Hyde Park Lane C/O Jan Smuts & Winnie Mandela D

Requisition ID 25284

Location Johannesburg, Gau, ZA

Career level Experienced and Graduates

Job Type Fulltime, Permanent

Contact Venesa Lubisi venesa.lubisi@gi-de.com 0027 11 309 4900

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

Information :

• Company : Giesecke+Devrient
• Position : Information Technology Administrator
• Location : Johannesburg, Gauteng
• Country : ZA