Insights Specialist

Introduction Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africas people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose Deliver consumer insights to support the Metropolitan business towards the fulfilment of its purpose and strategic intent. Requirements

• Degree in Business, Economics, Psychology, Sociology, Anthropology, Behavioural Economics, Statistics or a related discipline
• Post-graduate degree in Business, Economics, Psychology, Sociology, Anthropology, Behavioural Economics Statistics or a related discipline (advantageous)
• 3 years experience in designing and delivering consumer insights initiatives in a business context
• Experience with various quantitative and qualitative research methods
• Demonstrable experience in lateral thinking for application in a business context

Duties & Responsibilities

• Ensure a clear understanding of needs across the business, and identify unexpressed consumer insights needs to advance client centricity
• Apply best-fit quantitative research methodologies and approaches to meet consumer insights outcomes across varied projects
• Manage/collaborate with external service providers as applicable
• Conduct end to end quantitative research in support of business objectives. In collaboration with qualitative specialists, apply and appropriately combine various methodologies towards achieving outcomes effectively and cost efficiently.
• Disseminate insights and present findings to relevant stakeholders to inform business decision-making. Craft insights in an easy to consume story driven format across multiple reporting / sharing platforms (e.g. insight cards, presentations, infographics and more)
• Guide and advise business stakeholders appropriately
• Build and maintain exceptional relationships with all internal and external stakeholders
• Manage stakeholder expectations and ensure that needs are consistently and reliably met within acceptable time frames
• Encourage innovation and educate business stakeholders on the value and importance of applying consumer insights in the business
• Make recommendations to improve client experience
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Contribute to a positive work climate and culture
• Demonstrate drive and energy towards continuous personal development to stay at the forefront of the field
• Contribute towards innovation, change agility and collaboration within the team
• Contribute to enhancing cost effectiveness of insights solutions
• Utilise insights to understand and increase the value of clients and support the opportunities aimed at optimising revenue

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Innovation
• Goal-orientation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Lateral Thinking
• Problem Solving
• Virtual Collaboration

Information :

• Company : Metropolitan Life
• Position : Insights Specialist
• Location : Bellville, Western Cape
• Country : ZA