Junior Operations Manager Cape Town

DUTIES AND RESPONSIBILITIES:

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management - Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the store team

REQUIREMENTS:

• Marketing/Business Development /Business Administration experience
• Franchise/Corporate Store experience (proven track record of working in a franchise environment)
• GAAP/ Micros experience (must be able to describe the system and the control of GP and labour costs)
• 2 years experience as a store manager
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• MS Office

Information :

• Company : Pedros
• Position : Junior Operations Manager Cape Town
• Location : Cape Town, Western Cape
• Country : ZA