Motor Claims Manager

Introduction To attend to the daily operational management for all motor claims matters including all claims salvage matters across various products and to provide supervisory oversight over a defined area. Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose To attend to the daily operational management for all motor claims matters including all claims salvage matters across various products and to provide supervisory oversight over a defined area. Requirements

• Matric
• Computer Literacy (MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Insurance qualification or studying towards NQF 6
• Management Qualifications
• RE / KI
• Motor Mechanical background will be advantageous
• Motor Assessment experience will be advantageous
• Registered Representative
• At least 10 years operational motor claims handling
• At least 5 years managerial experience with team of least 12 staff members
• Commercial and Corporate fleets, aggregates, and salvage management
• Binder and Non-Binder experience

Duties & Responsibilities Provide a daily operational function for the Team which shall include among others and are not limited to:

• Utilize reports from all systems to ensure effective operational management: daily, weekly, and monthly
• Manage and reduce all exceptions
• Prepare operational reports and proposals as needed
• Provide ongoing Technical and Operational training (technical, claims procedure for staff) and advise to all stake holders
• Provide guidance and mentorship to claims handlers, assisting in their professional development
• Managing and resolve complaints and disputes
• Ensure compliance to policies and procedures and identify and address performance issues
• Maintain training material, process flows and SOP
• Constantly improve and manage efficiency to achieve maximum potential
• Make decisions and authorisations within claims mandate
• Continually manage, review and measure team activities against targets and SLAs
• Build relationships, manage, and monitor service providers
• Identify and drive system enhancements
• Manage Claims cost, reduce claims leakage and enhance salvage income
• Evaluate claims promptly and accurately, determining coverage and liability and manage the allocation of claim reserves/outstandings
• Attend and chair meetings and collaborate with other departments such as underwriting and legal to resolve complex claims issues
• Manage credit control
• Manage and maintain effective implementation of compliance, legislation and regulatory matters and stay informed of industry trends, legal developments, and emerging technologies related to claims
• Manage, mentor, training and instruct team
• Attend to high quantum/complex/contentious claims
• Provide all stakeholders with the highest standard of service
• Timely responses to email and telephonic messages
• Document claim activities and maintain accurate records

Competencies

• Good interpersonal skills and communication skills
• Negotiation skills
• Management Skills and People Management Skills
• Attention to Detail
• Ability to work under pressure
• Innovative and curious
• Self-starter with elevated levels of motivation

Information :

• Company : Guardrisk
• Position : Motor Claims Manager
• Location : Johannesburg, Gauteng
• Country : ZA