Onsite IT Support Technician (LW)

Provide first and second-line support for internal staff, resolving hardware, software, and networking issues. Install, configure, and maintain workstations, laptops, printers, mobile devices , and other peripherals. Manage Windows servers , including Active Directory, DNS, DHCP, file sharing , and Group Policy . Monitor and maintain LAN/WAN , wireless networks, switches, routers, and firewalls. Provide basic to intermediate server administration , backups, and patch management. Support and manage Office 365 / Microsoft 365 , email systems, and collaboration tools. Maintain asset inventory, procurement, and lifecycle management of IT equipment. Implement and maintain antivirus software, and compliance policies. Ensure regular system backups , disaster recovery readiness, and system availability. Assist with onboarding/offboarding processes including user account setup , access control, and deactivation. Liaise with regional teams to standardize IT practices and ensure business continuity. Provide documentation and user training as needed. Proven experience (3+ years) as an IT Support Technician / Infrastructure Technician or similar role. Strong understanding of IT infrastructure (hardware, software, networks, and server systems). Proficient with Windows Server OS , Active Directory , Group Policy , and basic server admin tasks . Familiarity with TCP/IP, VPN, DNS, DHCP , and general networking principles. Experience with Office 365 / Microsoft 365 Admin , endpoint protection, and backup tools. Hands-on experience with computer hardware troubleshooting and repair . Knowledge of remote support tools (e.g., AnyDesk, TeamViewer, RDP). Good understanding of ITIL practices is an advantage. Strong communication and interpersonal skills; able to work across diverse teams. Ability to work independently, prioritize tasks, and respond to issues promptly. Desirable Qualifications: IT certifications such as CompTIA A+/Network+/Security+, Microsoft MCSA/MCSE, Cisco CCNA , etc. Familiarity with Linux systems is a plus. Experience supporting multi-site or regional offices . Between 3 - 5 Years

Information :

• Company : Mediro ICT
• Position : Onsite IT Support Technician (LW)
• Location : Johannesburg, Gauteng
• Country : ZA