Operations Manager (Restaurants)

Job Title: Operations Manager

Location: Cape Town, South Africa

Salary: ZAR 50,000/month

Industry: Hospitality / Upmarket Casual Dining

About the Company:

We are a dynamic and fast-growing group of upmarket casual dining restaurants renowned for delivering elevated dining experiences in relaxed, stylish settings. Our brand is built on innovation, consistency, and a genuine passion for exceptional service and hospitality. With multiple locations in prime areas of Cape Town, we are now seeking a highly capable Operations Manager to join our leadership team and drive operational excellence across the group.

Key Responsibilities:

• Oversee the day-to-day operations of multiple restaurant outlets to ensure consistency, efficiency, and exceptional guest experiences.
• Lead, mentor, and inspire outlet managers and their teams to achieve performance targets and uphold brand standards.
• Monitor financial performance, including P&L analysis, budgeting, cost control, and revenue growth strategies.
• Implement and maintain SOPs across all units, ensuring compliance with health, safety, and quality regulations.
• Collaborate with executive leadership on strategic initiatives, expansion plans, and brand development.
• Conduct regular audits, training sessions, and performance reviews to ensure continual improvement.
• Manage supplier relationships and inventory controls to maintain high product standards and cost efficiency.
• Handle guest feedback and resolve escalated service issues with professionalism and a solution-oriented approach.

Qualifications & Experience:

• Minimum 5 years of senior management experience in multi-unit operations, ideally within the premium casual dining or lifestyle F&B sector.
• Strong leadership and communication skills with a hands-on, people-first approach.
• Proven ability to manage budgets, drive profitability, and implement operational systems.
• In-depth knowledge of Cape Towns hospitality scene and customer expectations.
• Experience with POS systems, reporting tools, and inventory management software.
• A hospitality or business-related diploma/degree is advantageous.
• Must have own transport and flexibility to travel between sites as needed.

What We Offer:

• Competitive salary of ZAR 50,000/month.
• Additional work related costs allowances
• Opportunity to lead a reputable, growing hospitality group with strong local recognition.
• A supportive, energetic work environment focused on growth and innovation.
• Ongoing professional development and leadership opportunities.

Job Type: Full-time

Pay: R50 000,00 per month

Experience:

• Operations Manangement: 5 years (Required)
• Hospitality: 7 years (Required)

Location:

• Cape Town, Western Cape (City of Cape Town) (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Information :

• Company : Radiant Hospitality Company
• Position : Operations Manager (Restaurants)
• Location : Cape Town, Western Cape
• Country : ZA