Quality Assurer

Job Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and improvement initiatives. Responsibilities:

• Professionally evaluate calls from call centre advisors to assist with all types of queries.
• Facilitate quality delivery across the various teams by monitoring quality adherence and compliance to quality standards and ensure implementation of identified quality methodologies and improvement initiatives.
• Provide support and act as a feedback channel for quality issues.
• Ability to calibrate and communicate with internal stakeholders.
• Work well with others to achieve shared goals.
• Use verbal and non-verbal communication skills to influence an audience and negotiate acceptance of proposals, plans or ideas.
• Motivated to ensure the highest standards of quality and productivity are consistently maintained.
• Collaborative decision-making and teamwork
• Manage own development to increase own competencies.
• Provide support and act as a feedback channel for quality issues and to communicate quality initiatives to all business units.
• Deal with technical and financial queries from stakeholders regarding call requests
• Work across many different systems
• Work under pressure
• Focus on quality and attention to detail.
• Work according to targets
• Ability to identify and address process gaps.
• Live and breathe the First Rand Promises and help drive our MS culture.

You will be an ideal candidate if you have the following qualifications/experience)

• Call centre experience
• Minimum Qualification - Relevant NQF level 6
• Computer Literacy with experience in Microsoft office (Excel, Outlook etc.)
• Experience - 2 to 5 years experience within a financial environment.

We look forward to engaging with you further!! Apply now if you are interested to take the next step. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 11/03/25 All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Information :

• Company : FirstRand
• Position : Quality Assurer
• Location : Johannesburg, Gauteng
• Country : ZA