Retentions Agent (ADMED)

Introduction To engage telephonically with members whose GAP cover policies have terminated, with the goal of retaining them as Admed clients. Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose To engage telephonically with members whose GAP cover policies have terminated, with the goal of retaining them as Admed clients. Requirements

• Matric
• FAIS accredited representative for Short-Term Personal Lines products FAIS Fit and Proper including RE5
• Computer Literacy (MS Word, Outlook and Excel)
• At least 1-year outbound call centre experience in sub-category Short-Term Personal Lines OR Health Service Benefits
• Knowledge of the local healthcare or gap cover industry and the client retention process would be advantageous

Duties & Responsibilities

• Telephonically contact customers whose cover has terminated or lapsed in the last 90 days to successfully retain them as direct clients.
• Propose cover options available to customers to prevent their policy cover from remaining terminated.
• To contact clients in arrears with policy premiums and to reach a payment agreement on how the arrears will be settled.
• To contact clients who request their policy to be cancelled and to attempt to retain them first before processing the policy cancellation in accordance with the cancellation protocols.
• Assist inbound customers who want to take cover directly from Admed (not through a broker).
• Provide excellent customer service and ensure that the principles of Treating Customers Fairly (TCF) are delivered across every function performed.

Competencies

• Excellent verbal, written, and interpersonal communication skills
• Fluent in English and Afrikaans
• Results and solutions driven, with a strong sense of responsibility and ownership
• Strong customer service orientation
• Self-driven, with the ability to work independently and effectively within a team
• Resilient and able to work under pressure
• Willing to go beyond the normal working day to achieve target service levels
• Organized and focused, with an eye for detail
• Quick to learn
• Adaptable and proactive
• Disciplined, with good time management skills

Information :

• Company : Guardrisk
• Position : Retentions Agent (ADMED)
• Location : Sandton, Gauteng
• Country : ZA