Sales Development Representative (SDR)

Who we are

Yoco was founded in 2015, and weve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.

Were the payments provider for over 200 000 self-employed, and process over US$3 billion annually.

We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.

Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.

Were growing fast. With growth comes compelling challenges. If youre an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; youre likely to thrive at Yoco.

We dont stop pushing. We break things to rebuild. We challenge ourselves and each other. Were constantly evolving — and were doing it fast.

Grow With Us.

You will be accountable for the Prospecting & Connecting/Qualifying stages of the sales process, with your primary objective being qualified sales appointment bookings for inside (telesales) and outside (field sales) conversion teams.

Prospecting:

• Conducting outbound telemarketing and email activities towards targeted geographic areas and industry verticals

• Researching to expand the prospect list using in-house tools and resources such as LinkedIn, Meta, Google Maps and other methods

• Continuously improving the methods of prospecting, and the tactics for connecting and engaging with potential customers

• Profiling strategic accounts identifying decision makers, researching and obtaining business requirements, and preparing and presenting solutions to start the sales cycle

• Organizing and holding group demos, webinars and live seminars in order to warm leads and lead to sales demo bookings

• Actively organising and participating in relevant trade shows and events that will build a relevant prospect pipeline

Connecting & Qualifying:

• Performing initial needs assessment and identifying prospects pain points to determine how Yocos solutions could address those needs;

• Developing detailed industry and product knowledge and acumen to position Yocos value proposition to multiple vertical segments;

• Qualifying prospects to ensure they are a segment fit, and setting up appointments with either our inside (telesales) or outside (field sales) teams;

• Reschedule/follow up with prospects if meetings do not occur

• Maintaining accurate records of all activities in CRM and promoting database cleanup and hygiene through regular and ongoing maintenance activities;

• Stay on top of current marketplace trends and information on pricing, products and new technologies in our industry, and acting as a vital point of insight for our marketing and sales teams;

• Collaborate with sales,marketing and operations team members on strategic sales and onboarding approach to streamline and improve the end to end sales cycle, driving efficiency and customer satisfaction

Your KPIs

• You will be accountable for meeting or exceeding monthly objectives and targets based on:

  • Number of conducted qualified bookings per week

  • Quality of appointments booked [based on conversion rate and size of customer]

  • Initial contact experience, as measured by NPS

• You will not be responsible for conversion

• Hands-on experience with multiple customer engagement techniques

• Ability to implement a modern playbook that leverages data, behavioural psychology and best practice prospecting and connecting methods

• You understand the basic fundamentals of what can turn an unengaged prospect into a high-value opportunity

• Must have 2-5 years SDR, sales or support experience, working in a customer focused role

• Self-starters with a track record of successful, credible achievements

• Knowledge of the payments industry, understanding software and hardware functionality and features, and an aptitude to understanding clients ongoing needs in our various industry verticals

• Customer centric individual with a true love for both brand and business development.

• Tech-savvy with the ability to rapidly pick up and apply product knowledge

• Strong customer engagement, presentation skills & communication skills (verbal and written).

• A dynamic “hunter” personality with a drive to reach decision-makers is essential

• Team-oriented with the ability to succeed in an ever-changing, entrepreneurial environment

• Experience with any CRM solution is a plus

Were looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.

Building solutions for a more equal society is a daunting task—and its not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve — and we do it fast. We know that its just the right kind of meaningful madness for our kind of visionary human.

So, who are you? Youre someone who resonates with our mission and our values, and youre relentlessly effective in your execution.

Youre a curious problem-solver with a passion for doing good. Youre bright, grounded, experimental and bold. You play open cards and get stuck in. Youre not afraid of change. You close the loop.

At Yoco, we laugh, embrace each others quirks, and support one anothers growth, all while staying authentic.

If this sounds like your kind of challenge, apply below and come grow with us.

Find out more about who we are here.

Information :

• Company : Yoco
• Position : Sales Development Representative (SDR)
• Location : Cape Town, Western Cape
• Country : ZA