Sales Operation Manager

Main Objectives:

• Develop and Drive Sales Strategy: To manage the bakery sales team performance to grow profitable sales for their area in line with site sales strategic plans and targets.
• Lead High-Performing Teams: Lead and manage high-performing Bakery Sales teams to ensure operational excellence and customer satisfaction.

Key Responsibilities:

To drive Premier bread sales growth and boost revenue by:

• Proactively implementing sales strategies, streamline distribution channels, and control costs contributing to Premiers financial growth and sustainability.
• Identify growth opportunities, gather market intelligence, and collaborate with marketing to position Premier as the market leader, securing a larger customer base and strengthening Premiers competitive advantage.

To drive a low-cost Distribution model by implementing SOPs and key operational control measures via the sales supervisory team and the relevant Bakery HODs involved with the processes relating to:

• Daily Driver short controls
• Crates management
• Daily Routes Management KPIs
• Customer Returns

To ensure customer satisfaction and loyalty by:

• Encouraging a customer service focus through coaching, training and support to the sales team
• Assist with the timely resolution of customer issues on ad hoc basis.
• Building and maintaining good working relationships with all third-party distributors

To ensure fact-based decision making based on real time date by:

• Gathering and analysing market data and competitor activities to provide insights to inform sales tactics and plans.
• Ensuring adherence to all relevant industry regulations and company policies, in terms of recordkeeping and reports

To ensure a safe working environment and compliance to the OHS Act and Premier Health and Safety policies and procedures through implementation of:

• operational guidelines/ SOPs that addresses HSE requirements.
• effective risk mitigation and management processes in collaboration with the Risk manager as evident through satisfactory internal and external HSE audit results

Sales and Marketing degree or equivalent

• 3-5 years in the FMCG
• 5+ years in Sales operational environment - including experience of informal trade in South Africa

• Performance contracting and cascading.
• Advanced Negotiation and Persuasion skills
• Presentation and communication skills (verbal & written)
• Relating and networking
• Advanced Excel

Information :

• Company : Premier
• Position : Sales Operation Manager
• Location : Vereeniging, Gauteng
• Country : ZA