Sales Representative

Join Our Dynamic Team as a Sales Representative! As a Team Member you will provide accurate and timely responses for inquiries coming through phone, email and live chat support channels. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resources when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPIs (Key Performance Indicators). So, do you have what it takes to become a Sales Team Member? Standard Requirements:

• B2 English Skills
• Sales & account management experience strongly preferred
• Strong phone skills
• Strong drive to achieve both personal targets and team targets
• Professional composure & demeanor
• Adept at objection handling, using collaborative & persuasive skills/tactics
• Uses a consultative approach to build trust & rapport, using effective questioning
• Demonstrates effective people skills & sensitivities when dealing with others
• Excellent account management skills which build positive commercial outcomes & satisfaction
• Listens to an array of customer concerns, and able to recommend a suitable solution
• Conversationalist with up-beat and positive personality
• Strong work ethic & attention to detail

Why Youll Love It Here:

• Be part of a groundbreaking industry.
• Work with a dynamic, supportive team.
• Endless opportunities for personal and professional growth.

Apply today and be a part of our revolutionary journey.

Information :

• Company : TELUS Digital -
• Position : Sales Representative
• Location : Woodstock, Western Cape
• Country : ZA