Sales Support Specialist

Thank you for your interest.

For a quicker response, we kindly encourage you to submit your application directly via our website using the link below:

https://scaleshore.com/careers/

We are seeking a dedicated and detail-oriented Sales Support Specialist to join our dynamic team. The ideal candidate will play a crucial role in supporting our sales team, ensuring smooth sales operations, and enhancing customer satisfaction. This role involves a combination of administrative tasks, customer service, and sales support activities.

Job Responsibilities:

• Customer Interaction: Respond to customer enquiries and provide timely and accurate information regarding our products and services.
• Order Processing: Ensure all sales orders are processed efficiently and accurately, coordinating with relevant departments to meet customer requirements.
• Sales Coordination: Assist the directors in scheduling meetings, preparing sales presentations, and managing sales documentation.
• Database Management: Maintain and update customer databases, ensuring all information is current and accurate.
• Lead Generation: Compile and manage lists of potential clients, assisting the sales team in identifying and pursuing new business opportunities.
• Reporting: Generate and analyse sales reports, providing insights and recommendations to improve sales performance.
• Administrative Support: Handle various administrative duties, including data entry, filing, and managing correspondence.
• Policy Management: Oversee the implementation and management of company policies, ensuring compliance and efficiency.
• Expense Management: Track and manage expenses, ensuring accurate reporting and adherence to budget guidelines.
• Investor/Advisor Liaison: Act as a point of contact for lenders and advisors, managing communications and follow-ups.
• Invoice Management: Chase up invoices and ensure timely payments.
• Onboarding: Assist in the onboarding process for new clients, lenders and investment partners.
• Enquiry Follow-Up: Follow up on enquiries, ensuring timely and effective responses.
• HubSpot Management: Track all communications in HubSpot, ensuring data is accurate and up-to-date, and maximizing the use of the platform.
• Outreach Support: Assist in email campaigns and other outreach activities to engage potential clients.
• Client Onboarding: Manage the onboarding process for new clients, including AML policy and KYC procedures.
• Diary Management: Manage the diaries of the sales team, scheduling appointments and ensuring efficient time management.Required Skills & Experience Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.Preferred

Qualifications Education:

• Bachelors degree in Business Administration, or a related field.

Experience:

• Minimum of 2 years of experience in a sales support or customer service role.

Benefits & Perks Innovative Environment:

• Be part of a forward-thinking company at the forefront of innovation.
• Professional Growth: Opportunities for career development and advancement within the company.
• Collaborative Culture: Work with a supportive and dynamic team dedicated to achieving excellence.

Job Type: Full-time

Pay: R20 000,00 - R25 000,00 per month

Work Location: In person

Information :

• Company : Scale Shore Consulting
• Position : Sales Support Specialist
• Location : Cape Town, Western Cape
• Country : ZA