Senior Clerk Client Services Soweto (Jabulani)

RESPONSIBILITIES INCLUDE: ? General reception duties to welcome clients ? Receive and assist walk-in clients with inquiries in line with the client services policy and procedure and/or refer to the relevant department. ? Utilise resources and obtain necessary knowledge and skills to handle and complete enquiries ? Communicate entire processes and or delays and system problems to waiting clients ? General claims, policy services and premium administrative duties relating to clientd policies ? Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums ? Prepare cash for daily banking at the finance department ? Referral of new business to the relevant consultant ? Handle all fraud allegations and compliants ? Monthly and weekly statistics report writing ? General office duties

REQUIREMENTS FOR THE POSITION: ? Grade 12 ? Category B FAIS accredited (140 Long Term Insurance Credits) ? A suitable industry entry qualification within the requirements of the FSCA ? Comply with FAIS legislation for registration as Fit and Proper individuals: ? Applications who entered the industry as follows: From years 2004 - 2007 requires 30 credits on NQF 4 obtained by 31 December 2009 From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013 All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification ? Clear ITC ? Clear criminal record ? RE 5 Certificate

EXPERIENCE REQUIRED FOR THE POSITION: ? Knowledge of and experience in Life Assurance industry, preferably in a Credit Service/Policy maintenance environment of atleast two to three (2-3) years ? 2 -3 Years administration experience ? Experience in AVBOB production system will be an advantage

Information :

• Company : AVBOB
• Position : Senior Clerk Client Services Soweto (Jabulani)
• Location : Johannesburg, Gauteng
• Country : ZA