Service Desk Agent I

Your First Line of IT Support, Delivering Solutions with Speed and Precision!

We are looking for a detail-oriented Service Desk Agent with a knack for problem-solving and a passion for delivering top-tier IT support. Skilled in troubleshooting technical issues, providing exceptional customer service, and ensuring smooth day-to-day operations. Currently available for a dynamic 3-month contract, bringing efficiency and a positive attitude to empower users and streamline processes.

What youll do:

• Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
• Ensure that all calls are logged within the ITSM tool as per the required operational processes.
• Assist team with work overload as and when required and ensure general administration work is up to date.
• Ensure high level of customer liaison is always maintained and interaction is conducted in a highly professional manner.
• Follow appropriate escalation procedures as and when required.
• Ensure adherence to respective client-specific Operational Manuals.
• Take responsibility for career development as agreed (including technical and functional skills).

Your expertise:

• 2 - 3 Years experience in an IT service desk environment
• 2 - 3 Customer service experience
• 1 - 2 Years experience in First call resolution

Qualifications required:

• Grade 12
• A+, N+
• Telephone Etiquette Skills
• ITIL4

Other information applicable to the opportunity:

• Contract Position: 3 Months
• Location: Sandton
• Work environment: Onsite (open plan office)
• Physical Demands: Bending, Sitting, Walking
• Travel: Reliable transport to get to work on time

Why work for us?

If the daily grind makes you wonder if theres more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

Youve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, were challengers, disruptors, and innovators. Were a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. Were talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Information :

• Company : iOCO
• Position : Service Desk Agent I
• Location : Sandton, Gauteng
• Country : ZA