Team Leader
FirstRand |
Randburg, Gauteng |
ZA
Job Description To manage allocation and quality of work within area of responsibility
- Control expenditure and identify process improvements to contain and reduce costs
- Creates solutions to meet customer demands
- Deliver internal and external customer service excellence through adherence to quality service standards
- Manage risks in own area of responsibility
- Ensure development and continuous value add improvement to operational processes
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
- Track, control, and influence activities with the specific aim to increase and improve operational efficiencies and do Call Quality Management (CQM) through random sampling of call monitoring, for the industry
- Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team
- NQF5 or relevant diploma
Information :
- Company : FirstRand
- Position : Team Leader
- Location : Randburg, Gauteng
- Country : ZA
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Post Date : 2025-03-30 | Expired Date : 2025-04-29