Consultant - Customer Engagement (GCC africa Remote)

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What Well Bring:

Batch Implementation Consultant (Client Support Consultant)

Working hours 3pm-11H00pm South African time including SA public holidaysworking remotely from home

“TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright
What we’ll bring: Job Description Summary

• A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
• We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

What Youll Bring:

What you’ll bring: Job Description

• Bachelor’s degree/Diploma (NQFL6) or equivalent relevant work experience, preferably in the Financial Services industry
• BA/Project management skills
• Financial/Banking background
• Leading projects for the business
• Ability to coach and mentor new hires
• Excellent communication and interpersonal skills
• Internal and external customer facing experience
• Ability to translate technical and functional requirements and collaborate with technical counterparts
• Can explain technical concepts in laymans terms to a non-technical audience
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
• Familiarity working with data

We’d love to see:

• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• Excellent interpersonal and communication skills
• ETL Knowledge
• Salesforce experience
• Attention to detail, ability to work in a fast-paced environment
• Well organized
• Data capturing skills
• Team player
• Project management skills
• Collaboration

Impact you’ll make: Additional Job Description

• Act as a sales support administrator
• Contribute to the full system lifecycle, from customer and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation.
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
• Own and facilitate quality checking for all work requirements before sending out to the customer

Impact Youll Make:

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Consultant, Customer Engagement