Head: Product Support - Sandton or Cape Town

About Sanlam Corporate: Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation. We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Division:

One of the largest businesses within the Sanlam Group, Sanlam Corporate (SC) specialises in the provision of risk, investment and administration services to institutions and retirement funds. Focused on meeting the unique needs of its diverse clients, SC assists companies in creating and delivering customised employee benefits solutions, including the collection of premiums and communication to fund members.

The overall purpose of the role: Ensure that all new business is on boarded in accordance with the relevant legislation and product requirements while keeping all relevant stakeholders appraised, implementation of new legislative and product requirements into processes and incorporating of new legislative and product requirements into client facing documentation. Reporting on new business onboarding activities to be included in relevant MANCO and EXCO reports. Owner of all clients facing documentation for Sanlam Umbrella Solutions. Key Responsibilities:

• Ensure that all new clients are onboarded in accordance with product and legislative requirements and timeously handed over to the new business team for implementation on the prevailing system.
• Ensure that all new business processes have the necessary controls in place.
• Operational governance with the new business processes (FICA, PDDs, FAIS etc) thus ensuring best practice compliance monitoring and reporting.
• Act as project manager when required to drive compliance with new legislative and implementation of product changes, enhancements, and new developments. Liaise and convey meetings with necessary stakeholders to facilitate this function.
• Provide different monthly reports to stakeholders (Manco, EXCO, VNB, Finance, Digital, Operations and Client Solutions)
• Custodian of all client facing documentation to ensure that all product content is updated, relevant and in line with Group, Product and legislative requirements.

Key Responsibilities (continues)

• Ensure that content is published timeously on the appropriate platforms.
• Adjust processes as necessary upon identification of risks or potential risks.
• Attend and be involved in the various committee meetings and forums.
• Act as liaison between product and implementations team and the client relationship managers and client solutions.
• People management for the Product Support team in terms of setting clear direction to team members in respect of team goals, and outputs, mentoring and resource management.

Qualification and Experience:

• A relevant tertiary qualification will be advantageous
• 1 to 3 years’ experience in managing a team will be advantageous
• 5 - 10 years’ experience in Employee Benefits / Retirement fund administration
• Proficiency in Microsoft Office (Excel, Word, Outlook etc.)

Knowledge and Skills:

• Strong attention to detail and proactive attitude
• Strong ability to organize and prioritize
• Excellent communication skills both written and verbal
• Results focused and displays energy when performing tasks
• Time management skills

Knowledge and Skills (continuose):

• Ability to work independently and supervise a team
• Innovative and demonstrates initiative
• Ability to perform well under pressure and meet deadlines
• Good interpersonal skills
• Ability to collaborate and pull information together
• Proactive attitude and a team player
• Ability to motivate a team
• Strong client focus

Personal Qualities:

• Manages Complexity - Demonstrated ability and proven record to make complex decisions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals

Core Competencies:

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to Transformation: The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.