Front of House Manager

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Ensure that guests are greeted courteously
• Be readily available at all times to deal with problems or complaints
• Make sure that the front of house area has been serviced and maintained to the standards laid down by the Company
• There must always be effective liaison between front of house and back of house departments
• The sales control sheets of the cashiers must be balanced daily
• Effective and speedy service
• Ensure that enquiries, messages, are dealt with courteously and efficiently
• All Front of House staff are correctly and smartly dressed at all times
• The Front of House supervisor must ensure all areas are clean and tidy at all times
• Carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay
• Hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected
• Ensure that regular On-the-Job training is taking place to agreed standards
• Hold regular meetings with all Heads of Department. To ensure that staffing levels are correct and these are not exceeded without permission
• Maximum security in all areas must be under your control
• Act as Catering Manager when required
• Attend Management Meetings as required
• Circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Monitor trends within the industry and make suggestions how these could be implemented
• Contribute to the growth/profits through effective administration and asset management.

Skills and Competencies

• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Strong judgement skills
• Possess excellent basic math skills Competencies:
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate
• Be able to communicate and understand the predominant language(s) of the canteen’s trading area
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.

Qualifications

• Minimum requirement Matric
• Relevant tertiary qualification and/or equivalent level of competence
• Must have previous experience in a working in hospital