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Customer Experience Advisor

FirstRand | Carletonville, Gauteng | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the FirstRand with the position of Customer Experience Advisor - FirstRand which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Advisor - FirstRand below matches your qualifications. Good Luck: D

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Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannels and Self Service) based on customer centricity and customer experience best practice
  • Contribute to cost efficiencies through responsible utilisation of work related resources
  • Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
  • Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
  • Contribute to teamwork and inclusivity within own team
  • Identify and utilise opportunities to assess and improve own performance
  • Ensure operational excellence through the delivery of work processes according to defined quality standards
  • Optimise work through the application of learning experiences
  • Build and maintain stakeholder relationships
  • Deliver customer service through adherence to quality service standards
Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 21/03/25 All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Information :

  • Company : FirstRand
  • Position : Customer Experience Advisor
  • Location : Carletonville, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Advisor job info - FirstRand Carletonville, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Advisor job info - FirstRand Carletonville, Gauteng in 2025-03-18 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-03-18 | Expired Date : 2025-04-17

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