Doorman

Doorman
(11213)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

The purpose of this position is to create a welcoming environment for hotel guests and facilitate their arrival and departure. The Doorman will be responsible for meeting, greeting and directing guests to their destinations. He will also be responsible for delegating tasks to the Porters as needed such as luggage collections and message deliveries. He is also responsible for keeping the Porte Coche area neat and tidy.

Key Duties and Responsibilities

• Always well groomed and immaculately presented in a clean uniform, polished shoes and name badge as creating the first impression of the One&Only Resort.
• Helping to create a friendly and welcoming environment
• Dealing with guest arrivals and departures as per One&Only standard.
• Offering car door assistance and assisting Transport Desk in calling taxis
• Greeting guests on arrival and assisting guests with their luggage should a porter not be available.
• Responsible for keeping Port Coche area tidy
• Assist guests in giving them directions and providing important information about the One&Only Resort
• Answer all incoming and in-house telephone calls efficiently and courteously as per One&Only standard.
• Respond to all guests needs quickly, efficiently and courteously.
• To be aware of all functions, conferences and special events taking place in the Resort.
• Assist Security in keeping an eye out for suspicious activity
• Assist the Porters in retrieving cars for guests
• Answer basic questions regarding Resort facilities and the neighborhood.
• Supervise the Porters and provide feedback to the Head Concierge.
• Provide one-on-one training relating to porter day to day duties.
• Attend and participate in team events.
• Participate in required training related to the job.
• Effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Assure a professional attitude towards guests and colleges at all times.
• To provide an effective structure for communication within the department at all levels.
• Lead by example, inspire and motivate those around through enthusiasm and inspire and guide others to make their decisions based on the organizations values and overall direction, keeping the Company’s goals in mind.
• Ensure that all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.
• Report equipment repair and maintenance to Department Head.
• Be conscious and responsible regarding energy and water conservation.
• Ensure the constant flow of information through all areas.
• Ensure all relevant information is communicated to all team members at all times.
• Assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.
• Maintain highest levels of personal hygiene at all times.
• Ensure that company and statutory hygiene standards are maintained in all work areas.
• Be fully aware about all health and safety, fire and emergency procedures.
• Responsible to report any potential hazardous situations within the work place.
• Maintain a high standard of appearance and grooming at all times, as per One&Only standard.
• Apply and adhere to rules and regulations as per employee handbook, departmental and hotel policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values.
• Project a favorable image of One&Only Cape Town and One&Only Resorts to the public.
• Practice proper telephone etiquette with colleagues and hotel guests.
• Ensure all activities are carried out honestly, ethically and within the parameters of the South African Law

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform

Interpersonal Relationships

• Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
• Employee differences or disputes are settled quietly, away from other employees and guests.
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
• Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
• Instructions from management are treated constructively and acted upon.

Education or Certification

• General good etiquette and very good communication skills
• Strong interpersonal skills, as the job requires frequent interaction and communication with guests
• Highly organized, courteous, friendly, professional and amiable
• Good listener and able to transmit information accurately
• Customer service focused

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Date Advertised: 14 February 2024

Closing Date: 21 February 2024