Room Service - Order Taker

Room Service - Order Taker
(12209)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

To have full knowledgeable of all One and Only outlets’ opening and closing times and have a thorough knowledge of the food & wine each provides. To provide an excellent service to our guests at all times, process bills promptly with customer satisfaction in mind.

Key Duties and Responsibilities

• Create an environment designed to stimulate all senses through personal service, amenities and experiences.
• Follow up with guests with additional services that enhance the guest experience
• Handle guest requests personally and/or refer as appropriate.
• Upsell.
• Demonstrate the department values when providing service and teamwork.
• Create a sense of ease for the guests placing an order over the phone by greeting them warmly and make them feel at home.
• Take all room service orders in a professional manner and with courteously.
• Help waiters to set for service when IRD is busy
• Monitor service load throughout shift.
• Help servers provide service during busy times.
• Monitor hall sweeps to insure proper cleanliness.
• Handle customer inquiries and complaints efficiently, professionally and in a friendly manner.
• Ensure that all SOP’S applied to room service are followed.
• Process customer bills promptly and accurately
• Ring up bills accurately and with precision.
• Process room charges immediately
• Must be proficient at handling cash, be familiar with credit/debit card procedures, and take responsibility for money at times.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure
• 2 year experience in a similar capacity
• To be able to communicate effectively and multi task
• Computer literate (Microsoft office)
• Experience with cash & credit card procedures an advantage.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.