IT SUPPORT TECHNICIAN at HR Genie

Job Description:

Latest job information from HR Genie for the position of IT SUPPORT TECHNICIAN. If the IT SUPPORT TECHNICIAN vacancy in Pretoria matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at HR Genie for the position of IT SUPPORT TECHNICIAN below matches your qualifications.

An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Your:

• Formal Education:
  • Relevant degree or diploma
  • Microsoft 365 Fundamentals (MS900)
  • Microsoft Azure Fundamentals (AZ900)
  • ITIL V3/4

• Experience:
  • Minimum of 2 years experience in a support role
  • Experience working in Microsoft 365 Environment
  • Experience working in Microsoft Azure Environment

• Critical Competencies:
  • Strong customer service acumen
  • Strong technical knowledge (Microsoft 365, networking, server maintenance)

will enable you to do the following duties:

• Support
  • Provide desktop and end user support to all users.
  • Implement instructions or requests in line with company procedures
  • Support implementation of projects in line with company procedures
  • Continuously update information in the assigned ticketing system
  • Create and continuously update site documentation
  • Fault tracking and reporting
  • Regular feedback to internal stakeholders and line manager
  • Educate employees regarding IT matters and Group policies, processes and standards

• Processes
  • Facilitate support function in line with support and ticketing process
  • Implement support in line with agreed service levels
  • Educate employees about and enforce support and ticketing process
  • Effectively communicate during the fault resolution process

• Technology
  • Identify any shortcomings and opportunities to improve infrastructure
  • Identify and communicate any recurring problems
  • Monitor technological infrastructure (networks and computer systems)
  • Full working knowledge of Microsoft 365.

Job Info:

• Company: HR Genie
• Position: IT SUPPORT TECHNICIAN
• Work Location: Pretoria
• Country: ZA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT SUPPORT TECHNICIAN at the office Pretoria above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.