Collections Agent - Nutun at Trending Talent Solutions

Job Description:

Latest job information from Trending Talent Solutions for the position of Collections Agent - Nutun. If the Collections Agent - Nutun vacancy in Durban matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Trending Talent Solutions for the position of Collections Agent - Nutun below matches your qualifications.

Join to apply for the Collections Agent - Nutun role at Trending Talent Solutions.

We are a people‑oriented business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

• Matric.

• Minimum of 2 years’ experience in collections
• Previous debt collection experience in banking will be advantageous.

• Customer service – collections agents are customer-facing representatives of their agencies.
• Negotiation – working with customers to resolve their debts, whether through a payment plan or a lump-sum settlement amount, is a vital part of the collections agent’s role.
• Persuasion – in addition to negotiation skills, collections agents should be persuasive in explaining why it’s in a customer’s best interest to pay off a particular debt.
• Patience and diligence – often, collections agents need to be patient and diligent, especially when it comes to tracking down the individuals responsible for paying off a debt as customers may avoid calls from collections agents or quickly hang up.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Utilising software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Contacting debtors by telephone/digital platforms to enact and negotiate debt recovery.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Recording all communications, payment plans agreed to, and amounts paid on CRM.
• Initiating legal and repossession proceedings if debt recovery fails.

We endeavour to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful. All positions will be filled in accordance with our Group Employment Equity plan.

Durban

Published Date: 19 November 2025

Closing Date: 08 December 2025

Job Info:

• Company: Trending Talent Solutions
• Position: Collections Agent - Nutun
• Work Location: Durban
• Country: ZA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Collections Agent - Nutun at the office Durban above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.