Quality Assurer_I at FirstRand Bank

Job Description:

Latest job information from FirstRand Bank for the position of Quality Assurer_I. If the Quality Assurer_I vacancy in South Africa matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at FirstRand Bank for the position of Quality Assurer_I below matches your qualifications.

Job DescriptionHello Future Quality Assurer Welcome to FNB Personal Segment Advisory Suite, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team in FNB Personal Segment Advisory Suite, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Experience in Complaints Resolution and/or Quality Assurance on Complaints - Sound Knowledge of our FNB products
• Analytical abilities to identify issues within products or processes, analyze and interpret data, and understand the root causes of complaints
• Attention to detail is crucial to ensure that all complaints are handled precisely according to business requirements
• Clear communication, both written and verbal, to effectively communicate findings to internal stakeholders Conducting Calibration sessions with internal stakeholders on identified trends and raised disputes
• Well-versed in the complaint-handling process and the Standard Operating Procedures
• Understanding of Market Conduct and its application in complaints handling
• Multiskilled in problem-solving, conflict management, the ability to work under pressure, and being solution-driven
• Basic presentation skills to compile reports and provide feedback at relevant forums
• Ability to engage with Audit to facilitate audit walkthroughs We take pride in our attention to detail and our commitment to resolving complaints in a timely and efficient manner

You will be an ideal candidate if you:

• Working knowledge of Hogan, CARE, and Verint Quality Management (Basic acceptable)
• Diploma equivalent to NQF Level 6 in business-related studies (Degree advantageous)
• A minimum of 3 years call centre experience with comprehensive knowledge across multiple FNB Service products
• FNB QA PSAS (Service skill advantageous)
• DA (App, Contract, IV, KYC) (Require Preferred Language Skill)
• DA (Fraud /Credit or JC Skill) (Require Preferred Language Skill)
• Strong analytical and communication skills
• Attention to detail

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you

FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice

This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

09/12/

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Info:

• Company: FirstRand Bank
• Position: Quality Assurer_I
• Work Location: South Africa
• Country: ZA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Quality Assurer_I at the office South Africa above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »