ISP 2nd Line Network Engineer at Data Centrix

Job Description:

Latest job information from Data Centrix for the position of ISP 2nd Line Network Engineer. If the ISP 2nd Line Network Engineer vacancy in Cape Town matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Data Centrix for the position of ISP 2nd Line Network Engineer below matches your qualifications.

• Matric \ Grade 12 (Compulsory)
• MTCNA
• CCNA
• N+ qualification and 3+ years experience
• Valid drivers license and own vehicle
• Basic Linux command line skills
• Good practical networking skills: IPv4 understanding, TCP/IP, MTU, Network trouble shooting (LAN WAN FW), VLAN understanding, SD-WAN
• Equipment knowledge (know your way around), Cisco/Meraki, Mikrotik
• Wireless troubleshooting
• Email troubleshooting (Client and server side)
• Understanding of DNS including on types of records and troubleshooting.
• Understanding of VoIP
• Ability to organize and prioritize work in an effective manner.
• Ability to work under pressure to meet strict deadlines.
• Performance-driven and attention to detail. Must be a peoples person and team player.
• Must be reliable and accept responsibility for the tasks assigned to them.

• Logging of Incidents and Service Requests, ensuring end to end management and ownership of tickets.
• Handling 2nd line support requests.
• Identify and escalate requests requiring urgent attention to resolve as quickly as possible.
• Ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
• Liaise with various 3rd parties, internally and externally, toward achieving resolution within SLA.
• Adherence to call lifecycle processes and procedures.
• Maintain adequate knowledge of supported systems to provide high-level support.
• Maintains and consistently demonstrates a general knowledge of service desk guidelines, processes and procedures
• Assist with internal adhoc IT support queries.
• Liaising with the project management team, 3rd line engineers and network engineers on a regular basis.
• Will be part of an after-hours standby rotation cycle.

Job Info:

• Company: Data Centrix
• Position: ISP 2nd Line Network Engineer
• Work Location: Cape Town
• Country: ZA

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information ISP 2nd Line Network Engineer at the office Cape Town above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.