Intake/Staffing Coordinator at ReWorks Solutions

Job Opening:Intake/Staffing Coordinator (Healthcare)

Location:South Africa - KZN(Remote – US Hours)

Type:Full-Time, Work from Home

Hours:Monday to Friday: 9am- 5pm (US Hours)

Pay:Monthly Salary

Responsibilities:

As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes.

Client Intake & Support

• Serve as the first point of contact for incoming client inquiries via phone, email, or web forms
• Conduct structured intake calls, collecting relevant client information and documents
• Guide clients through the onboarding process with professionalism and empathy
• Clearly explain next steps to ensure clients feel supported and informed
• Track client progress through all intake and onboarding stages

Administrative & CRM Management

• Accurately enter and update client information in the CRM (Zoho)
• Monitor task lists to ensure all documentation is received and complete
• Maintain accuracy, confidentiality, and compliance in all data handling
• Provide internal teams with up-to-date client profiles and information

Staffing Support

• Assist with identifying available professionals for open cases using internal mapping tools
• Match professionals to cases based on schedule, location, and certification status
• Conduct outreach via approved templates (calls and text messages)
• Track offers, confirmations, and matches within the CRM and staffing sheets
• Support onboarding coordination by ensuring staffing documentation is complete

Must-Have

• Based inDurban or North Coast, KZN
• Comfortable with remote work, with availability forweekly in-person team collaboration
• Excellent spoken and written English communication skills
• Strong organizational skills and attention to detail
• Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)
• Fluent or neutral English accent
• Reliable internet and backup power

Nice-to-Have

• Prior experience in client coordination, customer service, or administrative support
• Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot)
• Background in onboarding or staffing support

What We Offer

• Full-time, stableremote opportunity
• Set weekday schedule aligned with U.S. business hours
• Supportive and collaborative team environment
• Comprehensive training on tools, platforms, and process

To Apply:

Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences.You may upload your video using Google Drive or Loom, and then share the link with us by replying to this email.

Please note thatapplications submitted without a video will not be processed further, so we encourage you to complete this step at your earliest convenience.

If you have not heard back from us within 14 days of application, please consider it as unsuccessful.