Hotel Guest Relations Officer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Victoria & Alfred Hotel with the position of Hotel Guest Relations Officer - Victoria & Alfred Hotel which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Hotel Guest Relations Officer - Victoria & Alfred Hotel below matches your qualifications. Good Luck: D

JOB TITLE - Guest Relations Officer

REPORTS TO - Front-office Manager

DUTIES &RESPONSIBILITES

· Assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems

· Maintain a good relationship with guests & creates a good impression of the hotel

· Maintain the appearance of the Front-Office department with regards to tidiness

· Safekeeping of correspondence, dockets & registration details in accordance with company policy & procedures

· Ensure that all company policies, procedures & standard operating processes are adhered to

· Ensure accuracy in work output

· Record, process & file information pertaining to guests accurately

· Allocate rooms in such as to facilitate good relationships between reception & housekeeping

· Receive guests in a well-mannered, polite, friendly & efficient manner

· Ensure that necessary information is collected from guest by means of Registration card/forms & that information gathered is input on the property management system

· Ensure that excellent customer service is delivered at all times

· Ensure safety of guests & attend to issues promptly

· Assist & log all incoming calls relating to guest requests & complaints

· Maintains a clear line of communication with the guest regarding their requests & complaints

· Escalate unresolved guest requests or complaints

· Ensure that guests are billed correctly in accordance with the procedures of the property

· Maintain highest standard of hygiene within the property

· Any other duties that may be required

CORE COMPETENCIES

· Clear communication skills - written & verbal

· Excellent attention to detail, initiative & interpersonal skills

· Excellent organisational skills

· Presentable, well-spoken & professional individual

· High guest centric approach to ensure overall customer service

· Be able to work independently

· Able to work shifts

Job Types: Full-time, Permanent

Experience:

• Hospitality: 1 year (Required)
• Hotel Reception: 1 year (Required)
• Guest Relations: 1 year (Required)

Work Location: In person

Information :

• Company : Victoria & Alfred Hotel
• Position : Hotel Guest Relations Officer
• Location : Cape Town, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Hotel Guest Relations Officer job info - Victoria & Alfred Hotel Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Hotel Guest Relations Officer job info - Victoria & Alfred Hotel Cape Town, Western Cape in 2025-03-20 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.