Installation Support Administrator - Cape Town

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Tracker South Africa with the position of Installation Support Administrator - Cape Town - Tracker South Africa which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Installation Support Administrator - Cape Town - Tracker South Africa below matches your qualifications. Good Luck: D

Listing reference: track_001359 Listing status: Online Apply by: 2 April 2025 Position summary Industry: IT & Internet Job category: Call Centre and Telesales Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes Introduction TRACKER Western Cape requires an Installation Support Administrator to deliver scheduling support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team. Job description

§ Marketing of Tracker to both existing and prospective clients.

§ All the exceptions and urgent same day scheduling for the Western Cape Region

§ Support and liaison between the Sales, Installations and Tech support in HQ

§ Establishing building and maintaining relationships with our various partners.

§ Contract administration, feedback, and daily statistical reporting.

§ Ensure that Customer Service standards are maintained in a highly pressurized environment.

§ Provide service within the region as well as other departments/regions/staff within Tracker.

§ Meet / exceed targets.

§ Data Capturing.

§ Tech Support - Is responsible for the Tech efficiency and ensuring that all the bookings conform to the Scheduling aid. Will also take instruction from the IM about closing techs for projects, Annual & Sick leave and rebooking cancelled jobs.

§ Follow up leads/queries.

§ Scheduling fitments of Tracker units.

§ Liaising with technicians regarding appointments.

§ Rescheduling of appointments.

§ Checking / Maintaining high quality schedules.

§ Monitoring effective utilisation of Tracker technicians.

§ Outsourcing work to fitment centres.

§ Maintain local and regional Scheduling relationships.

§ Management of potential cancellations.

§ Taking ownership of all queries and calls taken and assisting the client within our SLAs

§ Allocating of Prefit fitments to assigned Fitment Centres.

§ Arrange and coordinate same day fitments as per Dealer requirements.

Minimum requirements

Required Competencies:

§ Matric

§ Extensive knowledge of the Western Cape geographical area

§ MS office Knowledge (intermediate level in Excel)

§ Above average Customer Service skills

§ Ability to work under pressure

§ Ability to work within a team

§ Out of the box thinking skills

§ Excellent communication and organizational skills

§ Excellent service orientation

§ Time management

NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Information :

• Company : Tracker South Africa
• Position : Installation Support Administrator - Cape Town
• Location : Cape Town, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Installation Support Administrator - Cape Town job info - Tracker South Africa Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Installation Support Administrator - Cape Town job info - Tracker South Africa Cape Town, Western Cape in 2025-03-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.