Business Improvement Consultant

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We are seeking a Business Improvement Consultant for our client based in Johannesburg, a forward-thinking organization dedicated to enhancing operational efficiency and business performance.

The ideal candidate will be a problem- solver and collaborator, adept at working with cross-functional teams to deliver measurable improvements in business processes and operational effectiveness.

What youll do:

Process Improvement

• Conduct thorough assessments of current business processes and identify areas for improvement
• Develop and implement strategies to optimise operational efficiency and productivity
• Design and implement process improvement initiatives, including workflow redesign, automation, and technology integration
• Monitor and evaluate the effectiveness of implemented improvements and make necessary adjustments
• Stay updated on industry best practices and emerging trends in business process improvement
• Understand the process landscape across the business
• Work closely with business to document end-to-end processes across the business (as-is and to-be)
• Maintain process repository, including version control and process changes/updates

Stakeholder Management

• Engage with stakeholders to define project objectives, scope, and deliverables
• Build relationships and collaborate with key stakeholders across all levels of the organisation to champion continuous improvement initiatives
• Engage with all impacted end users and key stakeholders to ensure successful change management
• Work comfortably with staff at all levels, from front-line workers to the Executive team

Data Analysis & Reporting

• Analyse data and metrics to identify trends, patterns, and opportunities for improvement
• Provide guidance and support to project teams throughout the implementation process

Continuous Improvement

• Apply Lean Management principles and other continuous improvement methodologies to prioritise and projectise improvement opportunities
• Identify and execute various automation opportunities within Shared Services
• Foster a culture of continuous improvement across the organisation
• Look for process, people, and technology improvement opportunities across the Shared Services function

IT Collaboration

• For IT-related initiatives, work with IT teams to prioritise, build, test, and deploy required functionality

Your expertise:

• 5-7 years experience with driving Business Process Improvements.
• Value Stream Mapping experience
• Assist Tarrynn with Shared Services.
• Passion for Automation and AI.
• Governance experience.
• Must come from an Operational Level, not too senior, not too junior.
• Systems used:
  • Confluence
  • JIRA
  • Visio
  • BPMN 2.0
• Projects
  • Project 1: Human Capital, Learning and Development, Process Mapping, Recruitment Workflow
  • Project 2: Employee Self-Service, Tickets

Qualifications required:

• Bachelors degree minimum
• Honours preferable in Business Administration, Industrial Engineering, Operations Management, or a related field

Required knowledge and skills:

Technical Skills

• Proficient with MS Office Toolset (Excel, PowerPoint, Word, Visio)
• Experience with Copilot and other AI toolsets preferred
• Knowledge and experience with Continuous Improvement Methodologies (Lean, Theory of Constraints, Six Sigma) preferred
• Proficient in data analysis and process mapping tools
• Strong analytical and problem-solving skills
• Ability to quickly analyse and interpret performance data, identify trends, and establish root causes

Project Management

• Excellent project management and organisational abilities
• Flexibility to adjust to multiple demands and shifting priorities

Business Acumen

• Good business acumen and ability to negotiate with customers and business partners
• Strong customer orientation and ability to manage customer expectations

Interpersonal Skills

• Strong communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Self-management skills (can organise work, space, time)

Additional Competencies

• Adaptability and resilience in a fast-paced environment
• Ability to influence and lead change across all levels of the organisation
• Self-starter with the ability to work independently and as part of a team
• Driven and comfortable operating with a low level of supervision

Other information applicable to the opportunity:

• Permanent Position
• Location: Johannesburg

• Work Model: Hybrid (2x a week, Project Dependant)

Information :

• Company : iOCO
• Position : Business Improvement Consultant
• Location : Johannesburg, Gauteng
• Country : ZA

How to Submit an Application:

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