IT Technician- NRC Head Office

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National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver high-quality care to individuals with compromised organ function. We are currently seeking a qualified, goal-driven, and self-motivated individual to fill the position of IT Technician. The successful candidate will be responsible for providing support across National Renal Cares (NRC) IT infrastructure. This includes support for end-user devices, server environments, network connectivity, and firewall systems throughout NRCs IT landscape.

At National Renal Care, we are committed to being an equal opportunity and affirmative action employer. Our recruitment processes are about finding the right skills and promoting diversity and inclusion, aligning with our Groups Employment Equity strategy. We actively encourage the inclusion of individuals with disabilities in our workforce. In line with our commitment to fair recruitment, internal applicants must inform their line manager of the application to avoid automatic disqualification as per our recruitment and selection policy. For detailed information, refer to the policy document. If any physical or psychological limitations may impact your ability to perform the job, consult with the employer for reasonable accommodation. If you do not receive a response within 2 weeks of the closing date, please consider your application as unsuccessful. Protection of Personal Information By applying for this position, you consent to your information being used for recruitment purposes only. If your application is unsuccessful, your information will be retained for 6 months and then securely destroyed. If you object to this, please let us know.

Requirements and Experience

• Grade 12 (NQF4).
• CompTIA A+ and N+ certifications (or equivalent recognised IT technical qualifications)
• MCSA (Microsoft Certified Solutions Associate) or equivalent certifications.
• IT Security related Certification (desirable)
• ITIL Foundation or related certification (desirable)
• Experience in the medical Industry preferred.
• Experience in technical support preferred.
• Good problem-solving skills for hardware, software, and system issues.
• Clear communication skills for helping users and working with different teams.
• Ability to work independently and as part of a team.
• Basic understanding of IT procurement and vendor management is a plus.
• Willingness to learn about new technologies.
• Friendly and professional attitude towards customer service.
• Any other relevant certifications or training is a bonus.

Key Performance Ares

• Provide 1st and 2nd line technical support for all users across the organisation, including remote and on-site assistance.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
• Support Microsoft Windows operating systems and standard applications, particularly Microsoft 365.
• Manage user accounts, passwords, and permissions using Active Directory management tools and related systems.
• Provide basic server support including monitoring, patching assistance, and system checks.
• Perform first-level firewall support (e.g. VPN access, Firewall Setup).
• Troubleshoot network issues across LAN, WAN, and Wi-Fi environments.
• Maintain and update IT asset records and ensure correct procedures for device reallocation or decommissioning.
• Ensure all support interactions are logged accurately in the ticketing system and resolved within defined SLA timelines.
• Adhere to and promote NRCs IT security policies, including proper handling of credentials, user access, endpoint protection, and data handling practices.
• Report any security-related incidents or observations immediately to the IT Manager or relevant authority.
• Assist in the rollout of security updates, antivirus/malware checks, and vulnerability patching as directed.
• Participate in system audits, asset reviews, and compliance initiatives as required.
• Support general IT projects and infrastructure improvements, including site setups, migrations, and rollouts.
• Participate in the after-hours / Standby support roster or escalation process where required.
• Ensure that the is clear communication when assisting users
• Friendly and professional attitude towards customer service
• Ability to work independently and as part of a team
• Demonstrate the National Renal Care Values and Caring the NRC Way.

Information :

• Company : National Renal Care
• Position : IT Technician- NRC Head Office
• Location : Johannesburg, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Technician- NRC Head Office job info - National Renal Care Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Technician- NRC Head Office job info - National Renal Care Johannesburg, Gauteng in 2025-03-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.