Guest Arrival Expert_SA (Porter)

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Guest Arrival Expert_SA (Porter) - Marriott International, Inc below matches your qualifications. Good Luck: D

Additional Information Job Number25062137 Job CategoryRooms & Guest Services Operations LocationThe Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 ScheduleFull Time Located Remotely?N Position Type Non-Management

POSITION SUMMARY

Function

Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guest receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking request is conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures

Required Experience & Qualifications

• 2 years working experience in a Customer Service orientated/ Guest Experience / Hospitality environment preferable
• A valid code 08 Drivers license with at least 2 years driving experience
• Hospitality qualification advantageous
• Well versed in the English language, both verbal and written
• People centric with a strong focus on the Guest experience
• Ability to perform physically challenging tasks
• Maintain a neat and well-groomed appearance at all times
• Professional telephone and communication etiquette
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Ability to work within a pressurized environment
• Required to work rostered shifts and irregular hours as per operational requirements
• Available to work weekends and Public holidays as per operational requirements

Key Responsibilities

• Report directly to the Concierge Manager
• Ensure the highest standards of service throughout the hotel
• Assist within the department as required.
• Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest.
• Escort guest in to the Hotel at all time when and introduce guest to the front desk.
• Ensure guest receives his/her luggage in a timeous manner to room.
• Ensure guest cars are valet parked on request.
• Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.
• Report whereabouts to the Supervisor on shift.
• Answer telephone within 3 rings using the appropriate telephone etiquette.
• Ensure that the driveway / lobby area is always clean and attended to.
• To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

#LI-Onsite

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Information :

• Company : Marriott International, Inc
• Position : Guest Arrival Expert_SA (Porter)
• Location : Cape Town, Western Cape 8000
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Guest Arrival Expert_SA (Porter) job info - Marriott International, Inc Cape Town, Western Cape 8000 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Guest Arrival Expert_SA (Porter) job info - Marriott International, Inc Cape Town, Western Cape 8000 in 2025-04-11 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.