Charity Shop Manager-Northern Suburbs

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U-Turn - Charity Shop Manager- Northern Suburbs

Summary

U-turn is a leading organisation in developing pathways out of homelessness. We are looking for aCharity shop Manager to join our Cape Town Team. They will be based at our Northern Suburbs area.They will report to the Area Manager in their area. This is a full-time position and will initially be offered as a one-year contract

This position

There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Store Manager thus giving them the opportunity to apply their professional retail skills in a development setting.

Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to run our retails stores to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.

The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.

Background

U-turn is a thriving non-profit that exists to equip homeless people with the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual is intrinsically valuable and should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

To help homeless people overcome homelessness we operate a phased approach that includes rehabilitation from substance abuse, counselling, life-skills training and sheltered work placement in one of our social enterprises. This allows candidates to test and apply the training theyve received. Through this process, the programme inculcates a healthy work ethic, furnishes modern job skills and gives 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.

The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an above 85% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.

Social Enterprises

Actual work-experience largely takes place within our social enterprises. U-turns social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.

Key areas of responsibility

• Manage a U-turn charity store to meet sales targets, including motivating staff to do so
• Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
• Ensure cash and stock handling at the store is done as per instructions
• Preparing promotional materials and displays
• Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
• Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
• Maintain, update, and enforce safety and security procedures.

Experience and Skills

• Previous experience in the retail sector (essential)
• Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
• Excellent communication skills - verbal and written
• Well-developed interpersonal skills
• Excellent organisational skills and ability to prioritise
• A collaborative team player - concerned with the team success as well as individual performance
• Ability to motivate, coach and develop people Commercial awareness

Personal attributes

• Resourceful individual that is not easily flustered
• Ability to self-motivate, and work with minimal supervisio
• Collaborative team player, concerned with team success as well as individual performance
• Emotionally mature individual
• Problem solver who is open to change and able to take initiative
• Willingness to learn and grow personally

Organisational Fit (where applicable)

• If in Recovery - actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
• If employed as a Professional - affiliation with professional board, continued personal development and accessing supervision
• Gospel orientation - connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action

Next Steps

Candidates interested in this position must submit a letter of motivation and CV to https://homeless.org.za/careers/ .The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will not be considered. If you have not heard from us within 2 weeks, please consider your application unsuccessful.

Job Type: Full-time

Work Location: In person

Information :

• Company : U-turn Homeless Ministries
• Position : Charity Shop Manager-Northern Suburbs
• Location : Northern Suburbs, Western Cape
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Charity Shop Manager-Northern Suburbs job info - U-turn Homeless Ministries Northern Suburbs, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Charity Shop Manager-Northern Suburbs job info - U-turn Homeless Ministries Northern Suburbs, Western Cape in 2025-04-14 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.