Rep 1 Consumer Operation Support - UK Voice (GCCA - Remote)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the TransUnion with the position of Rep 1 Consumer Operation Support - UK Voice (GCCA - Remote) - TransUnion which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Rep 1 Consumer Operation Support - UK Voice (GCCA - Remote) - TransUnion below matches your qualifications. Good Luck: D

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What Well Bring:

This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products. The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries. They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review. The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices. Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements. They also may work on special projects as assigned.

What Youll Bring:

Responsibilities:

• Representing Transunion as a frontline advocate.
• Assisting consumers with completing their orders to become Transunion customers.
• Helping customers gain access to websites and/or product features.
• Educating customers on TransUnion products and benefits along with high level credit industry concepts.
• Leading customers through a variety of issues and troubleshooting service interruptions while accurately capturing steps/details.

Retaining subscribers by highlighting the product benefits specific to each customer need Requirements:

• Strong written and verbal English communication skills.
• Ability to guide consumers courteously and effectively through sometimes challenging situations.
• Experience within a customer service and/or call center environment.
• Aptitude to record details and steps taken to resolve routine and uncommon calls:
• Proficient time management and multi-tasking skills.
• A positive & cooperative attitude Preferred Abilities:
• French or Spanish communication skills would be beneficial.
• Experience with customer retention or sales.
• Familiarity with CRM applications/practices.

Impact Youll Make:

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the companys Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

#LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support

Information :

• Company : TransUnion
• Position : Rep 1 Consumer Operation Support - UK Voice (GCCA - Remote)
• Location : Remote in Johannesburg, Gauteng
• Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Rep 1 Consumer Operation Support - UK Voice (GCCA - Remote) job info - TransUnion Remote in Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Rep 1 Consumer Operation Support - UK Voice (GCCA - Remote) job info - TransUnion Remote in Johannesburg, Gauteng in 2025-04-19 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.