Account Executive

Job Description: Account Executive

About Us

Social Places is an award-winning marketing technology agency based in Century City, Cape Town, operating since 2015. We have created proprietary marketing and CRM software that allows our clients to manage their digital eco-system across a range of digital platforms from a single dashboard. You can watch our overview video here: https://www.youtube.com/watch?v=CLQeB5pFpNw. Our products and services are used in 42 countries by many of the worlds largest franchise brands.

We are a team of 50+ passionate, intelligent, and hard-working individuals. We have a flexible working environment, and a great team culture and are looking for ambitious team members to help scale our business further globally.

Apply via this link: https://forms.monday.com/forms/8736230b794d0cb32979c1f7d2f55fc1?r=use1

About the Role

We are looking for a dynamic and passionate Account Executive. This role is a combination of supporting the Account Management team with administrative tasks and managing a portfolio of smaller accounts. This position requires relationship management, operational excellence, strong communication skills, and problem-solving abilities.

Responsibilities

AM Support

• Handle day-to-day client communications, including but not limited to, operational requests.
• Brief, manage and update client requests using project management tools.
• Oversee client support tickets and ensure timely resolution of inquiries via helpdesk platform.
• Conduct regular client follow-ups on pending tasks, to maintain strong relationships and ensure client satisfaction.
• Monitor and track client feedback via comprehensive meeting note taking, ensuring it is communicated to the appropriate internal teams for action.
• Assist with the client retention efforts as needed.
• Assist with the preparation of reports and presentations for client meetings.
• Coordinate and schedule meetings between Account Managers and clients, ensuring all necessary materials are prepared in advance.

Client Management

• Manage a small portfolio of clients focusing on product adoption and contract renewals.
• Manage day-to-day client tasks and inquiries, ensuring prompt and effective responses.
• Assist in the client onboarding process.
• Monitor and report on account performance and metrics to track progress and identify areas for improvement and upsell opportunities.
• Address and escalate client issues and concerns promptly to ensure resolution.
• Maintain detailed records of client interactions and project progress to track milestones and deliverables.

Qualifications

Required

• 1-2 years of experience in digital marketing, SaaS or client services.

• Proven track record of successfully managing client relationships and delivering exceptional client service.

• Excellent communication skills, both written and verbal.

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and projects simultaneously.

Advantageous

• Proficiency in project management tools like Monday.com and CRM software.
• Bachelors degree in Business Administration, Marketing, Communications, or a related field.

Requirements

• Must have reliable transportation for in-office days, occasional client meetings or events.
• Flexible schedule to accommodate occasional client calls or urgent requests outside regular business hours.

Behavioral Competencies

• Effective Communication
• Conflict Resolution
• Self Starter
• Collaboration and Adaptability
• Time Management and Attention to Detail
• Resilience
• Professionalism

Apply via this link: https://forms.monday.com/forms/8736230b794d0cb32979c1f7d2f55fc1?r=use1

Information :

• Company : Social Places
• Position : Account Executive
• Location : Cape Town, Western Cape
• Country : ZA