Area Manager
Area Manager Duties and Responsibilities
Operational Oversight:
- Manage and oversee daily operations within the designated area to ensure efficiency and productivity.
- Ensure company policies and procedures are strictly adhered to across all locations in the area.
Financial Management:
- Monitor and analyze financial performance, including sales, expenses, and profitability.
- Develop and implement strategies to increase revenue and control operational costs.
Team Leadership and Development:
- Recruit, train, and mentor store managers, ensuring they are equipped to meet performance goals.
- Conduct regular performance evaluations and provide constructive feedback to staff.
Customer Service and Satisfaction:
- Ensure high levels of customer satisfaction by reviewing and improving customer service practices.
- Address and resolve escalated customer complaints effectively and promptly.
Strategic Planning:
- Collaborate with senior management to set strategic goals and objectives for the area.
- Identify opportunities for business growth and improvement, and implement relevant initiatives.
Compliance and Audit:
- Ensure all locations within the area comply with health, safety, and legal regulations.
- Conduct regular audits to assess compliance and operational standards, implementing corrective actions as necessary.
Inventory and Supply Chain Management:
- Oversee inventory levels and supply chain management to optimize resource utilization.
- Coordinate with suppliers and logistics teams to ensure timely delivery of products.
Market Analysis:
- Conduct market research to stay informed about industry trends, competitor activities, and customer preferences.
- Use market insights to drive strategic decisions and maintain competitive advantage.
Reporting and Feedback:
- Provide regular reports on operational performance, including achievements, challenges, and recommendations.
- Act as a communication link between store managers and upper management, facilitating effective information flow.
Emergency Management:
- Develop and implement emergency procedures and ensure staff are trained to handle unexpected situations.
Skills and qualifications
Leadership Skills:
- Proven ability to lead, motivate, and develop a team to achieve organizational goals.
- Experience in managing team dynamics and promoting a positive work environment.
Operational Expertise:
- Strong understanding of operational processes and ability to manage multiple locations efficiently.
- Experience in optimizing operational performance and resource allocation.
Financial Acumen:
- Proficiency in budgeting, forecasting, and managing financial performance.
- Ability to analyze financial reports and make data-driven decisions to improve profitability.
Strategic Planning:
- Capability to develop and implement business strategies to enhance market positioning.
- Demonstrated success in meeting and exceeding sales targets and KPIs.
Customer Focus:
- Strong commitment to providing exceptional customer service and enhancing customer satisfaction.
- Ability to resolve customer issues and improve service delivery processes.
Communication Skills:
- Excellent verbal and written communication skills to effectively liaise with team members, executives, and external partners.
- Ability to convey complex information in a clear and concise manner.
Problem-Solving Skills:
- Effective at identifying operational challenges and developing innovative solutions.
- Experience with conflict resolution and crisis management.
Flexibility and Adaptability:
- Ability to adapt to changing business environments and priorities.
- Willingness to travel as required to oversee operations across different sites.
Professional Experience:
- Typically requires a bachelors degree in business administration, management, or a related field; an MBA is a plus.
- A minimum of 5-7 years of experience in a managerial role, preferably in a multi-site capacity.
Technical Skills:
- Proficiency with relevant software and tools for project management and data analysis.
- Familiarity with industry-specific compliance and regulatory requirements.
Job Types: Full-time, Permanent
Pay: From R20 000,00 per month
Experience:
- management: 5 years (Required)
Language:
- English (Required)
License/Certification:
- code 8 or code 10 and prdp (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
Information :
- Company : YE FASHION
- Position : Area Manager
- Location : Kuils River, Western Cape
- Country : ZA
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Post Date : 2025-04-11 | Expired Date : 2025-05-11