Business Support Specialist

Job Description Dear Future, Business Support Specialist The role requires you to design and implement appropriate and sustainable solutions through understanding of customer needs and in addition ensure collaboration across various segments, business units and product houses Are you someone who can do the following: Stakeholder Management: Create a Stakeholder Engagement Plan: Determine objectives and shape your strategy Identify & Assess Stakeholders: Understand the people youll be working with Classify Stakeholders: Categorize stakeholders based on their importance Engage with Stakeholders: Build relationships and communicate Monitor, Evaluate & Report: Continuously assess and report on stakeholder engagement Operational processes: Develop and implement operational policies and procedures for efficient operations. Enhance systems, processes, and best practices Ensure organizational processes comply with legal regulations and standards. Ensure all operations are carried on in an appropriate, cost-effective way Ensure regular review of processes done Escalations: Understand the Root Cause before addressing an escalation Transparent communication is key to resolving escalations Develop a resolution plan Learn and Improve Reporting: Incidents - Be involved, understand root cause, was incident logged, Ensure Complaints - Be involved, ensure root cause done, current "as is process" cross checked, identify if improvement required and assist/ensure implementation Risk Report - Input on any items that should be flag on the risk report ie: Incidents/KRI breach/Material Operational Incidents/Data breaches SLA Pack - Preparing and monitoring SLA with outsourced areas Projects: Assist from start of project - Input into BRS and/or sign off on BRS Implementation phase Testing phase You will be an ideal candidate if you:

• Have the required experience.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious.
• Have strong customer service experience.
• Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 03/04/25 All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Information :

• Company : FirstRand
• Position : Business Support Specialist
• Location : Johannesburg, Gauteng
• Country : ZA