Customer Contact Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the worlds biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? Youll join an international organization big enough to take you anywhere, and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description About the Role: Provide essential administrative and analytical support to the asset management team, ensuring smooth asset control, accurate audit processes, and high levels of customer service. Collaborate with cross-functional teams to manage asset flows, resolve discrepancies, and improve overall asset productivity and customer satisfaction through data-driven insights and efficient coordination Key Responsibilities may include:

• Generate, analyze, and distribute reports from multiple systems (SAP, Salesforce) to support asset management activities, ensuring data accuracy and timely reporting.
• Coordinate and support asset audit processes, managing stock flows, reconciling discrepancies, and ensuring alignment with asset control procedures.
• Engage with customers to resolve issues related to asset discrepancies, improve satisfaction, and support efficient asset recovery and productivity initiatives.
• Provide administrative and operational support to Field Service teams, handling queries, conducting audits, and reporting on stock movements and asset control.
• Collaborate with internal departments such as Logistics, Finance, and Customer Service to align asset control processes, ensuring smooth operations and accurate data management.
• Maintain accurate records in CRM systems, ensuring timely updates to audit results, collection orders, stock flows, and customer interactions.
• Participate in projects aimed at improving data quality, asset control processes, and customer engagement, contributing to operational efficiency.
• Analyze key performance indicators (KPIs), prepare recommendations to improve customer experience, and support the development of process improvements within the asset management function.

Job Profile Description Remote Type Not Remote Skills to succeed in the role Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

Information :

• Company : Brambles Group
• Position : Customer Contact Coordinator
• Location : Cornubia Industrial, KwaZulu-Natal
• Country : ZA