Desktop Support Technician

Hearshaw and Kinnes Analytical Laboratory | Tokai, Western Cape | ZA

Troubleshooting and Problem Solving:

  • Diagnosing and resolving technical issues with hardware, software, and network problems.
  • Identifying the root cause of problems and implementing solutions.
  • Providing remote or on-site technical support to users.
  • Documenting technical support procedures and maintaining customer records.

Hardware and Software Management:

  • Installing, configuring, and maintaining computer hardware and software.
  • Setting up new devices, printers, scanners, etc.
  • Upgrading or replacing hardware components.
  • Installing operating systems, software drivers, and applications.

User Support:

  • Assisting users with technical issues, providing guidance with simple step-by-step instructions, and training.
  • Responding to user inquiries and requests promptly.
  • Asking targeted questions to diagnose problems
  • Ensuring users have the necessary tools and resources to perform their jobs effectively.

Network Support:

  • Troubleshooting basic network connectivity issues.
  • Assisting with network installations and configurations.
  • Monitoring network performance and identifying potential problems.

Other Tasks:

  • Maintaining a work log of job tickets and maintenance tasks.
  • Staying updated on new developments in computing technologies.
  • Creating technical reports and manuals.
  • Assisting with the implementation of new IT projects.
  • Inventory management

Skills:

  • Strong technical skills in hardware, software, and networking.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer service orientation.

This position will fall under the Admin Department and other duties may be required.

Application deadline: end of 11 April 2025

Successful applications will be responded to within 14 days of the closing date.

Job Types: Full-time, Permanent

Work Location: In person

Application Deadline: 2025/04/11


Information :

  • Company : Hearshaw and Kinnes Analytical Laboratory
  • Position : Desktop Support Technician
  • Location : Tokai, Western Cape
  • Country : ZA
Next Process

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Post Date : 2025-03-28 | Expired Date : 2025-04-27

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