Fraud Operations Team Lead (Call Centre)

Manage a team of Fraud Analysts within a Call Centre environment - providing guidance, coaching, and development Monitor process performance, implement improvements, and ensure 24/7 fraud detection coverage. Ensuring that fraud alerts on the fraud monitoring systems areactioned promptly to detect and prevent further fraud Administration on fraud incidents reported to minimise losses and maximise recoveries. Review customer interactions to enhance service quality and system efficiency. Manage escalations, case updates, and adherence to fraud investigation guidelines. Matric / Grade 12 Tertiary Qualification - Certificate/Diploma/Degree in Fraud RiskManagement Min 2 years working experience in the Fraud prevention, detection, andinvestigation gained within Financial Services environment Strong leadership and management skills, with experience in team development,coaching, and mentoring Must have experience in managing teams that work shifts. In-depth knowledge of fraud prevention and detection strategies, as well as relevantlaws, regulations, and industry standards. Payments systems, digital and online banking product knowledge. Card and merchant payments systems, including eCommerce Between 1 - 3 Years

Information :

• Company : iLaunch
• Position : Fraud Operations Team Lead (Call Centre)
• Location : Johannesburg, Gauteng
• Country : ZA