Frontline Assistant

The Frontline Assistant serves as the first point of contact for visitors, donors, callers, and all Islamic Relief South Africa stakeholders, ensuring professional and courteous interaction that aligns with Islamic Relief South Africas values and etiquette. The role involves managing the switchboard and coordinating access control to maintain an efficient and welcoming office environment. It also includes supporting administrative tasks and processing donations in accordance with internal practices.

Switchboard Operations

· Answering and directing phone calls to the relevant staff.

· Taking messages and transferring them to relevant staff extensions.

· Providing general information about the organization as may be requested by the caller.

· Maintaining a professional and courteous demeanor at all times.

· Screening call logs to note and return missed calls.

Frontline Duties

· Attend to walk-ins and visitors, respond to basic inquiries, and connect them to the relevant staff member where necessary.

· Escort visitors to the designated meeting points as required.

· Monitor entrance and exit access to the building.

· Ensure that security procedures are adhered to for all visitors and staff.

Donations and Payments

· Process in-kind donations, cash, and card transactions in compliance with organizational policies.

· Assist in maintaining complete and accurate records of all transactions.

Asset Management

· Oversee the signing in and out of organizational resources and assets as directed by the Regional Office Administrator or National Office Administrator.

· Assist in maintaining records of all incoming and outgoing Islamic Relief South Africa resources and reiterate proper usage thereof.

· Assist with inspecting returned assets and promptly report any defects, losses, or damages.

Administrative Support

· Perform basic administrative duties as assigned by the Office Administrator.

· Assist with banking-related tasks when required.

Adhoc Duties

Additionally, the Frontline Assistant will be expected to perform duties that align with the organizations interests and goals, provided they are within your capabilities and expertise.

Key Interfaces

• National Administrative Coordinator
• Functionally reports to the Regional Office Administrator for daily operations and coordination
• Head of Finance and Support Services
• All office staff
• Callers and visitors to IRSA

Physical Demands/Working Conditions

· Required ability to work under pressure and multitask.

· Understanding of the service required by IRSA to ensure timely delivery and facilitate ease of output.

· Fast-paced and developing environment that requires innovative and resolution-oriented thinking.

· Must be accountable, responsible, honest, and act with integrity.

Educational Qualifications, Skills and Knowledge

• Matric certificate (or equivalent qualification).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).
• Experience in customer service, administrative support, or related fields.
• Strong interpersonal skills, including professionalism, patience, and effective communication.
• Prior casual work or community volunteer experience is advantageous.

Key Islamic Relief Qualities Required

· It is essential that the post holder demonstrates a good understanding of, and empathy with, Islamic values and principles as well as commitment to IRs vision and mission as per below:

¨ Excellence (Ihsan):Our actions in tackling poverty are marked by excellence in our operations and conduct which are deserving of the people we serve.

¨ Sincerity (Ikhlas):In responding to poverty and suffering our efforts are driven by sincerity to God and the need to fulfil our obligations to humanity

¨ Social Justice (Adl):Our work is founded on enabling people and institutions to fulfil the rights of the poor and vulnerable. We work to empower the dispossessed towards realising their God-given human potential and developing their capabilities and resources.

¨ Compassion (Rahma):We believe the protection and well-being of every life is of paramount importance and we shall join with other humanitarian actors to act as one in responding to suffering brought on by disasters, poverty and injustice.

¨ Custodianship (Amana): We uphold our duty of custodianship over the earth, its resources and the trust people place in us as humanitarian and development practitioners to be transparent and accountable.

Closing date: COB 21 April 2025

Please forward a copy of the completed application form (available on the website), 1 page motivational letter and your CV along with a certified copy of your ID to recruitment@islamic-relief.org.za before 21 April 2025.

Dearest applicant, kindly consider the following:

If the requirements of the application as above, is not met, we will consider the application as incomplete, and this will therefore not be accepted.

Please consider your application as unsuccessful if you are not contacted within a month after the closing date.

Over and above operational requirements Islamic Relief South Africa will take into account the countrys and organizational employment equity imperatives.

Job Type: Full-time

Work Location: In person

Application Deadline: 2025/04/21

Information :

• Company : Islamic Relief South Africa
• Position : Frontline Assistant
• Location : Cape Town, Western Cape
• Country : ZA