German Speaking Customer Service Agent

Description Meet mySheepi - Germanys leading name in ergonomic pillows, famous for helping people tackle neck pain. MySheepi is entering an exciting new chapter of growth and innovation. Theyre rebuilding, expanding, and looking for passionate people to join the journey! This isnt just another customer service job. As the German Speaking Customer Service Manager, youll be the voice of mySheepi for their core market. Youll play a crucial role in shaping the customer experience, turning inquiries into positive outcomes, and directly contributing to the success story of a revitalised brand. This is a full-time, remote position, perfect for someone based in South Africa ready to work closely with a dynamic European team. mySheepi is seeking a dedicated German-speaking Customer Service Agent to be the voice of the brand across email, phone, chat, and review platforms. The Role This is a full-time, remote position based in the Portuguese time zone, with daily opportunities to delight customers and shape their journey with the brand. Youll be responsible for: Handling approximately 50 customer tickets daily via email, phone, and chat.

Providing friendly, efficient, and solutions-oriented customer support. Managing reviews across platforms like Trustpilot and Amazon, and engaging with customers to turn negative experiences into positive ones. Offering guidance to help customers get the most out of their products and reduce returns. Clearly explaining how to adjust and use mySheepi pillows to meet individual ergonomic needs.
• Potentially assisting in community management by moderating Facebook groups or forums.

The Person This role is ideal for someone proactive, empathetic, and fluent in German — with a knack for turning complex information into clear, human communication. Youll need:

• Native or fluent-level German conversational skills (essential).
• Experience in email, phone, or chat-based customer service — or the ability to learn quickly and deliver results.
• Strong organisational skills and a detail-oriented mindset.
• Confidence in handling multiple systems and tools; experience with Shopify, Amazon, or other e-commerce platforms is a plus (but not required).
• The ability to communicate complex product details in a warm, friendly, and approachable tone.

Three Key Priorities Deliver fast, friendly, and accurate support across all channels.

Monitor and manage online reviews to protect and enhance the brands reputation.
• Reduce product returns through proactive, helpful customer guidance.

Benefits Through Marketing Pros Remote-First, Flexible Work Model Shared Office Space in Cape Town A Slack Community of Marketing Professionals Global Visibility Your Own South African Talent Partner ‍‍Social and Training Events Full-time South African Employment Contract HR, Payroll & Taxes are taken care of! Please be sure to read our Ts & Cs before submitting your application. About Marketing Pros Were a Marketing Recruitment Agency based in South Africa dedicated to connecting top talent with global companies. Join our community today!

Information :

• Company : Marketing Pros
• Position : German Speaking Customer Service Agent
• Location : Remote
• Country : ZA