Operations Consultant (FICA)

A member of the PPS Life Operational and Digital reporting to the Team Manager: Intermediary Services.

The successful candidate will be responsible for all the technical administration in the FICA department, quality assurance and process control implementation and monitoring to ensure company adheres to the Financial Intelligence Centre Act (FICA) regulations. Verify process and system control, assess outlying information for verifying customer identities, monitoring transactions for suspicious activity, and reporting potential money laundering or terrorist financing risks via the process documented in our RMCP.

This role would be ideal for someone with attention to detail, focus and good investigation skills, great with people, excellent communication skills and a team player. This will include working across all areas in Servicing and Administration with the ability to process in all facets of the department and resolve investigations from start to end. They will be required to make decisions within their mandate and execute a higher quality of service combined with increased quantity as per the performance contract.

Will entail shift work (between 7am & 7pm weekdays and on Saturdays)

Education:

• Degree in Operational Risk Management/Compliance/Legal is preferred.

Experience:

• 2 to 3 years of experience in the policy administration environment would be beneficial. Sound and in-depth understanding of the FICA process.
• Compliance monitoring experience would be beneficial to assist with telephonic enquiries.
• Knowledge and Skills:
• Knowledge of Financial institutions
• Computer Literate (MS Office Package)
• Have excellent administration skill.
• Display attention to detail and analytical skills.
• Have strong organisational skills. FAIS and FICA knowledge.

Knowledge and Skills:

• Knowledge of Financial institutions
• FAIS and FICA knowledge.
• Computer Literate (MS Office Package).
• Have excellent administration skill.
• Display attention to detail and analytical skills.
• Strong sense of commitment to the organizations goals and values.
• Good business sense.
• Exposure in dealing with members, brokers, and advisors an advantage.

Competencies:

• Ability to communicate clearly and effectively both verbally and in writing.
• Demonstrate good telephone etiquette.
• Have good problem-solving abilities.
• Be solution driven and take accountability and responsibility of own work.
• Deadline and target driven particularly in a production environment.
• Be adaptable.
• Have an ability to work within a teamwork environment.
• Have stress tolerance and resilience.

FICA

• Review, capture, and ensure accuracy of member data on systems.
• Analyse data for potential and current client for sanction, politically exposed/influential matches as well as adverse media screening reports for system generated alerts and in our process journeys.
• Understanding of the FICA processes and systems
• Support the requirements for risk control improvements
• Execute and manage defined processes for Transactional Monitoring
• Provide input into FICA-related projects and system enhancements to improve on manual processes.
• Perform ongoing monitoring reviews across all defined trigger points and ensure accurate record keeping and reporting.
• Work with business units to agree on findings, ratings and remedial action required.
• Perform quality assurance reviews for the findings where actions closure has been confirmed.

Risk and Compliance:

• Ensure that Customer and Enhance Due Diligence checks are done on customers at the appropriate risk level.
• Contribute to the review operational process to be in line with our Risk Management and Compliance Programme.
• Assist with preparation of regulatory requirements from compliance and submission of daily, Monthly, and quarterly reporting.
• Attend to any other administrative and compliance-related tasks assigned by the Compliance Risk Manager.
• Adhere to internal SLAs to ensure operational efficiency and achievement of agreed customer service standards.
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.

Maintain Product Expertise:

• In order to answer customer complaints and questions, an Operations Consultant (FICA) must be an expert in the products, FICA act and compliance rules and system processes. This requires one to take the initiative to master every feature and benefit of each product. Identify process and procedure improvements and make recommendations to streamline and simplify processes.

Information :

• Company : PPS Recruitment
• Position : Operations Consultant (FICA)
• Location : Parktown, Gauteng
• Country : ZA