Operations Manager

Job Title: Operations Manager - Restaurant GroupLocation: Multiple locationsJob Type: Full-timeReports To: Director of Operations / Owner / Executive TeamSalary:

About Us

PH Group is a dynamic and growing hospitality company, known for delivering exceptional food, service, and experiences across our family of restaurants. With multiple locations and concepts, we pride ourselves on creativity, consistency, and community connection. We are now seeking a results-driven Operations Manager to oversee and elevate our day-to-day restaurant operations.

Position Overview

The Operations Manager will be responsible for leading and supporting the operational success of multiple restaurant locations. This role requires a strategic thinker and a hands-on leader who can drive performance, ensure quality and compliance, mentor teams, and help scale operations in line with the companys goals.

Key Responsibilities

• Oversee the daily operations of multiple restaurant locations to ensure efficiency, quality, and consistency.
• Develop and implement operational policies and procedures to standardize service and kitchen operations.
• Hire, train, and mentor restaurant management teams; foster a positive and high-performance culture.
• Monitor financial performance, including budgeting, cost control, labor management, and P&L oversight.
• Conduct regular site visits and operational audits to ensure brand standards and compliance with health, safety, and labor laws.
• Collaborate with culinary and marketing teams to support menu rollouts, promotions, and local initiatives.
• Analyze key performance indicators (KPIs) and implement strategies for continuous improvement.
• Manage vendor relationships and negotiate contracts for supplies and services.
• Lead initiatives related to growth, including new restaurant openings, renovations, and process improvements.

Qualifications

• 5+ years of progressive experience in restaurant or hospitality operations, including multi-unit management.
• Proven leadership and team development skills.
• Strong understanding of food and beverage operations, service standards, and guest experience.
• Financial acumen and experience managing budgets and P&L statements.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Flexibility to travel between restaurant locations as needed.
• Bachelors degree in Hospitality Management, Business, or a related field is a plus.

Ready to join a passionate team and take your career to the next level?Apply today with your resume and a short cover letter telling us why youre the right fit for our restaurant group! email petri@milkonthebeach.co.za

Job Type: Full-time

Work Location: In person

Information :

• Company : PH Group
• Position : Operations Manager
• Location : Hermanus, Western Cape
• Country : ZA