Operations Manager

Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for an Operations Manager position reporting to the Branch Manager. The position is based at our Western Cape Office. The position is for the Cleaning Division. The incumbent must have excellent leading and supervising skills. The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures. Management of human resources including recruitment, training, coaching, performance management, staff welfare and health and safety.

Matric / Grade 12 or equivalent

Business Management or related qualification

3-5 years experience as an Operations Manager or similar role

Experience in a cleaning industry will be an advantage

Must have computer skills (Ms Word/Excel/Outlook)

Good communication, interpersonal and problem solving skills

Must have a clear criminal record

Valid drivers license and own transport

Develop and maintain systems to ensure client service level agreement adhered to at all times.

Develop and maintain relationship with client contact person and accounts person.

Establish and monitor a cleaning plan for each building in accordance with the service level agreements.

Conduct site visits of allocated sites and report on activities, results and recommendations.

Manage delivery of cleaning chemicals and consumables to sites.

Manage availability and condition of site equipment.

Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.

Control and management of company assets and full knowledge of insurance requirements related thereto.

Manage area performance against agreed targets and budgets, and within policies and standards.

Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.

Achieve monthly non contractual revenue targets and maintain existing customer base and ensure up selling on existing contracts.

Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.

Manage Industrial relations and staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.

Implement cleaner work schedules and evaluate and manage performance.

Adhere to company policy, procedures and Servest Group values.

Information :

• Company : Servest Careers
• Position : Operations Manager
• Location : Western Cape, Western Cape
• Country : ZA