Recoveries and Liabilities Administrator

Role Purpose

To provide administrative support during the recoveries and liabilities claims process, and support of the business strategy for excellent service and growth.

Financial:

Ensure and contribute to minimisation of general expenses

Business Processes:

Provide administrative assistance to the recoveries division wrt the following processes (but not limited to):

Recoveries and liabilities claims administration and support

Receive instruction to commence with recovery process and review the claims history to ensure all relevant information has been received

Trace parties and make contact to provide information regarding the recovery process and obtain information

Compile and dispatch the relevant documents (letter of demand, pre litigation notice, request for settlement etc.)

Ensure accurate records are kept on recoveries progress and saved on the system

Prepare and send invoices for services rendered

Keep track of payments received and allocate payment

Keep the client and internal servicing team up to date regarding the progress of the recovery

Provide information and administrative support to internal and external legal team to support further legal processes

Keep diary of weekly follow-ups with third parties and third party insurers

Ensure the matter is settled or escalate within the required legal framework

Provide legal administrative support from the start to end of the liabilities claims process

Ensure productivity targets are met

Contribute towards and ensure continuous improvement in own and team performance

Adhere to company mandates

Participate and contribute in ad hoc projects

Report any suspected fraud, misrepresentation and/or dishonesty

Keep accurate record of own activities

Learning and Growth:

Live the RBS Way

Ensure continuous self and professional development

Share information and knowledge with the team

Requirements:

Minimum Qualifications and Skills

Matric or equivalent

LLB Degree - would be an advantage, but not essential

Excellent communication

Minimum Experience:

Some practical experience in recoveries and liabilities administration within insurance will be advantageous, but not required as this is an entry-level position

Information :

• Company : RBS Insurance Brokers
• Position : Recoveries and Liabilities Administrator
• Location : Western Cape
• Country : ZA