Service Advisor

Introduction

AFRIT is one of the most respected and innovative trailer manufacturers in Africa. With more than 50 years experience in the industry. AFRIT has a solid reputation of being competitive, innovative, and at the forefront of industry. A highly advanced infrastructure, coupled with a constant drive for expansion has allowed AFRIT to become the preferred trailer supplier for all leading transport and logistics companies within the southern hemisphere.

Summary of role: Responsible for conducting physical assessments and documenting the repair requirements for trailers with minor damage. This role involves determining the nature of repairs, whether accident-related, warranty-related, service-related, or general, and creating accurate job lists.

Duties & Responsibilities

• Technical Assessments: Perform on-site assessments of customer trailers to diagnose issues and recommend suitable repair solutions.
• Customer Support: Act as the primary point of contact for customers, answering technical questions, providing updates on repair progress and addressing any concerns.
• Problem Resolution: Advise customers on repair options, explain the technical aspects of trailer repairs and assist in making informed decisions on cost-effective solutions.
• Repair Coordination: Work closely with the service and repair teams to schedule repairs, ensure proper communication with customers, and guarantee timely service delivery.
• Service Recommendations: Suggest additional services, preventative maintenance, or upgrades that could benefit the customers fleet, increasing overall sales opportunities.
• Estimates & Quotes: Provide detailed and accurate repair/refurb estimates and quotes, addressing customer needs and ensuring alignment with repair capabilities.
• Repairs Presentations: Present tailored solutions to customers, explaining the services and benefits offered. Convert inquiries into sales and maintain a high conversion rate.
• Account Management: Build and maintain strong relationships with fleet owners, logistics companies and other businesses, ensuring customer loyalty and repeat business.
• Repairs/Refurbishments/Warrantee Reporting: Track and report on repairs activities, customer interactions and repair progress. Provide detailed updates to management.
• Customer Feedback: Collect feedback from customers regarding services, ensuring any issues are addressed and that the company continuously improves its offerings.

Desired Experience & Qualification

Matric (essential)

Computer Literacy: MS Office (essential) & ERP System

Code 8 driver license and reliable transport (essential)

±2 years precious experience in technical support preferably in the automotive, trucking or trailer repair industry.

±2 years precious experience in client liaison/sales preferably in the automotive, trucking or trailer repair industry.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Rosslyn, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Client Liaison: 2 years (Required)

Work Location: In person

Information :

• Company : Afrit
• Position : Service Advisor
• Location : Rosslyn, Gauteng
• Country : ZA