Technical Account Manager

About Us

Rayobyte is a fully remote tech startup providing customers with various ethical proxy and web scraping solutions. Were committed to delivering high-performance, scalable products that empower businesses to collect data efficiently, responsibly, and at scale.

With 9+ years of steady growth, weve built a global, remote-first team that values innovation, ownership, and continuous learning.

Who are we seeking?

Were looking for a Technical Account Manager (L1) to join our Customer Success team and support our clients day-to-day technical needs.

In this role, youll be the first point of contact for technical questions — helping with onboarding, troubleshooting issues, and offering guidance on making the most of our proxy and scraping solutions.

Were looking for someone who:

• Picks things up quickly and isnt afraid to dig into new topics,
• Brings some hands-on experience from a SaaS startup environment,
• If youre already familiar with web scraping or IP technology, thats a significant advantage.

How Can You Help Us?

• Acting as the main technical point of contact for our clients — handling questions and requests over email, chat, and support tickets.
• Troubleshooting proxy and scraping-related issues and escalating complex cases to the right teams when needed.
• Guiding new clients through onboarding and putting together training materials to help them get up to speed quickly.
• Working closely with our sales and product teams to share client feedback and spot upsell opportunities.
• Supporting proxy integrations and advising clients on IP rotation and scraping workflows.
• Helping us improve the way we do support by contributing ideas, feedback, and tweaks to our tools and processes.
• Keeping our internal knowledge base tidy and useful, with clear documentation of support cases and solutions.

What were looking for

• At least 3 years of experience in a technical support or similar client-facing role, ideally in a fast-paced startup environment.
• A good understanding of proxies and basic networking concepts. Familiarity with web scraping or IP technologies is a big plus - but not required.
• Experience with tools like Freshdesk, Rebilly, WHMCS, Paddle, or Asana — bonus points if youve worked with scripting or basic programming.
• Strong troubleshooting and problem-solving skills, with the ability to explain technical concepts clearly to non-technical clients.
• Fluent in English (C1 level or higher).

What else is essential for this role?

• Adaptability — You thrive in fast-paced, ever-changing environments.
• Customer-focused — Youre passionate about delivering great customer service and building positive relationships.
• Clear communicator — You can explain complex technical concepts in a way that makes sense to people with varying technical knowledge.
• Remote work experience — If youve worked remotely before, thats a bonus!
• US working hours - (preferably 7 am to 3 pm CT)

✨ Why Join Us?

• Competitive Compensation
• Fully Remote
• Stable (9+ years) and constantly growing company
• ️ Our Hiring Process

Its fast and simple!

• Submit your CV in English and fill out the Questionnaire.
• Have a chat (60m) with our HR team (Marlena and Ivana) - get to know us better and ask any questions you have in mind.
• Panel Interview (60-90m): Meet Michele, our Customer Success Director, and Hoozaifa, our Customer Success Operations Manager, and discuss your experience and technical expertise.
• Offer: If were a match, well extend an offer and welcome you to the team!

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Information :

• Company : Sprious
• Position : Technical Account Manager
• Location : Remote
• Country : ZA