Travel Operations Specialist

Only applications made via the WOLO Travel Careers Portal (https://wolotravel.co.za/work-with-us/) will be considered

About the Brand

WOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail stores (or as we call them, Experience Centres) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and resourceful and live by the ethos; We Only Live Once!

About the Opportunity

This is a unique opportunity for an Operations or fulfillment specialist to leverage their broad industry knowledge and experience to support our Product Operations team. As a rapidly growing business, the position is fast paced & hands on, covering vast aspects of a Product Operations role including both internal & external customer support as well as booking reconciliation & fulfillment of travel reservations.

The responsibilities of the position

· Product contract loading and associated pricing amendments & updates

· Ensure product information and pricing is accurate across internal & external platforms

· Quality checking bookings and traveller documentation to ensure accurate fulfilment

· Provide Air Ticketing and Land Product Voucher fulfilment support

· Product support to sales team as required

· Monitoring and processing payments as required to preferred travel providers

· Internal & Market Travel Product Analysis to identify opportunities and maximise revenue

· Flight cancellation & fare amendment calculation and support to sales team and customers

Our ideal candidate is:

· Well organised and methodical in their approach to the task at hand

· Capable of handling multiple tasks with competing priorities under minimal supervision

· Able to think critically and exercise independent judgment and discretion

· Technologically savvy and resourceful

· Results-oriented and solution-focused with a problem-solving attitude

· Able to exercise strong attention to detail and demonstrate solid financial acumen

· An effective communicator in speaking and writing

· Self-motivated with a learning attitude, a sense of urgency and desire to explore new approaches

Experience & Qualifications

· Minimum 2 years experience in a Product Loading or Operations Support position essential

· Experience using a GDS (Sabre, Amadeus, Galileo) and/or experience in Travel Consultant position advantageous

· Fare calculation and basic ticketing knowledge beneficial

· Highly proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Other information

· Home base is in the Cape Town CBD and applicant must provide own transport

· The position is not solely Mon-Fri. Successful applicant will work weekends on a rostered basis

· WOLO Travel offers a structured hybrid Work-from-home, Work-from-office environment

· Every employee receives a Guaranteed 10 WOLO Weekends (Long Weekends) a year

· WOLO Travel is a lifestyle brand that with a commitment to “Working to Live, not Living to Work!”

Only applications made via the WOLO Travel Careers Portal (https://wolotravel.co.za/work-with-us/) will be considered

Job Type: Full-time

Pay: R18 000,00 per month

Information :

• Company : WOLO Travel
• Position : Travel Operations Specialist
• Location : Remote in Cape Town, Western Cape
• Country : ZA