Webmaster and Sales Support

Web-Master Key Responsibilities Website Monitoring & Maintenance Uptime Monitoring: Ensure the website is live and accessible. Performance Checks: Test page load times and resolve delays caused by servers or external resources. Functionality Tests: Verify forms, navigation links, and critical features work flawlessly. Mobile & Browser Compatibility: Ensure the website is responsive and displays correctly across devices and browsers. Content Accuracy: Regularly review listings for outdated, duplicated, or incorrect information. Security Oversight: Monitor security logs, detect suspicious activity, and ensure firewalls and plugins are active. Broken Links: Identify and fix broken internal or external links. New Vulnerabilities: Monitor and address bot activities or potential spam targeting dealers. Content Management & Optimization Advert Analysis: Ensure outdated ads are indexed and removed. Importer Feeds: Check for importer errors to ensure stock is updated overnight. Client Account Setup Client Onboarding: Gather client information, create accounts, and provide a seamless onboarding experience. Setup Completion: Add clients to the Game Changer sheet and ensure stock is loaded on the website and in JM Showroom. Aggregator Coordination: Liaise with aggregators for dealers using importers to feed stock. Data Analysis & Reporting Analyze website traffic data to identify unusual spikes or drops using tools like Google Analytics. Prepare daily and predictive KPI reports using tools like pivot tables and spreadsheets. Monitor traffic stats across multiple platforms and generate insights for performance improvement. Customer Relationship Management Support & Communication: Respond to client inquiries, handle complaints, and escalate issues as needed. Lead Nurturing: Send follow-ups and ensure customer satisfaction. Feedback Sharing: Collaborate with internal teams by sharing customer insights and improvement suggestions. Training & Coordination Onboard new sales reps with training on tools, processes, and CRM systems. Manage resources like sales kits, brochures, and ensure access to updated product information. Act as a bridge between sales, marketing, and operations teams for streamlined communication. What Were Looking For Proven experience in website monitoring, customer support, or related roles. Strong technical understanding of website performance tools and analytics platforms. Exceptional communication skills for internal and external coordination. Analytical mindset with the ability to create and interpret performance reports. Experience with CRM systems and client onboarding processes. Proficiency in tools like Google Analytics, pivot tables, and spreadsheets.

Information :

• Company : Junk Mail Marketplaces
• Position : Webmaster and Sales Support
• Location : Pretoria, Gauteng
• Country : ZA