Business Performance Leader

Purpose of the role

To ensure the efficient and effective operation of the store by overseeing internal controls, managing customer relations, ensuring compliance with safety procedures, and fostering a cohesive team environment. The role aims to optimize operational performance, uphold company values, and contribute to achieving customer satisfaction and business objectives through strategic planning and execution of action plans.

Main responsibilities:

Supporting and Developing Economic Value Creation (Revenue, Margin, Inventory)

• Coordinates the objectives process. Meets deadlines. Documents the year-end forecast and the quantitative objectives for the upcoming year with the approval of the Store Leader.

• Use the available tools to monitor and update the forecast of the Profit and Loss Account. Analyzes Revenue, margin, Personnel Expenses, and productivity. Communicates Regional and Company action plans to the Management Committee. Shares insights in the Management Committee and alerts them, if necessary, to any discrepancies.

• Independently sets the objectives in collaboration with the members of the Management Committee.

• Projects and updates a reliable monthly forecast of the Profit and Loss Account. Propose action plans if necessary. Provides individual support to the members of the Management Committee and Department Managers to develop action plans aimed at optimizing business margins (Revenue, product range, margin, inventory). Conducts the progress bonus discussions with the Management Committee.

Oversee the economic impacts of company and store/warehouse projects.

• Collects and compiles the investment requests from the Head of Departments and understands their implications. Adheres to the investment budget and ensures its implementation. Follows national recommendations. Informs and communicates investment decisions to the Management Committee. Analyzes and monitors the performance of investments. Keeps abreast of ongoing and upcoming business projects (national and regional deployments).

• Adjusts resources or phasing according to the economic context. Makes investment proposals that sustainably contribute to improving the stores results. Anticipates and facilitates the implementation of business projects by leveraging their understanding of the stores specificities.

Optimize the controllable expenses of the entity while ensuring its sustainability.

• Ensures that the services provided by external contractors comply with the negotiated contracts. Makes necessary adjustments to ensure that controllable expenses align with set objectives, adhering to principles of accounting regularity.

• Analyzes and alerts on observed imbalances. Guarantees a constant level of security in the store and allocates appropriate resources.

• Works with the Personnel and Human Resources Manager to plan Personnel Expenses.

Facilitate internal control

• Ensures that the security controls specified by the company are known and conducted (daily security check by the permanent staff, monthly and quarterly audits).

• Ensures the Vigirisk security register is up-to-date. Familiarizes with and disseminates the Internal Control Guidelines (RCI) for various store missions and implements controls to assess compliance with procedures. Compiles and monitors unknown loss prevention plans.

• Informs and monitors procedure implementation, including through MEARI (autonomous mastery and evaluation of internal risks). Ensures the smooth conduct of inventory and coordinates store inventory operations.

• Leads internal control across all teams in the store, relying on Internal Control Guidelines (RCI). Ensures compliance with procedures (particularly through the principle of checks and balances). Alerts and ensures correction of any malfunctions.

• Ensures the relevance of the Unknown Loss Prevention (DI) plan and oversees its implementation: a measurable plan based on inventory results. Manages inventories and ensures the reliability and efficiency of operations. Achieves satisfactory audit results (inventory and internal control).

Manage high-quality customer relationships (internal and external). MANAGE adherence.

• Ensures responsiveness in addressing internal and external customers. Raises awareness about fulfilling customer promises and participates in promoting Customer Satisfaction Survey results among store/warehouse employees.

• The availability and quality of relationships in their department are recognized by both internal and external customers. Implements actions to contribute to improving customer satisfaction results in the store/warehouse.

Manage compliance with procedures and rules regarding the safety of people and property.

• Ensures the implementation of security procedures. Identifies and assesses risky situations and implements corrective actions. Participates in prevention actions implemented in the store/warehouse.

• Promotes ergonomic and safety initiatives within their department. Analyzes recurring dysfunctions, responds, proposes, and implements prevention actions for the comfort of customers and teams.

• Remains vigilant and continuously alert regarding safety. Corrects and ensures correction of any risky situations that endanger customers, employees, and service providers.

• Degree in Business Administration, Finance, Accounting, or related field.

• Previous roles as Internal Control Manager, Operations Manager, or Customer Service Manager in a retail environment.

• Proven leadership experience, adept at constructive expression of ideas and fostering teamwork.

• Experience in strategic planning and executing action plans in a retail environment.

• Strong communication, and interpersonal skills, fostering a positive work environment and aligning team goals with organizational objectives.

• Strong understanding of inventory management, and merchandising techniques.

• Proven track record of achieving sales targets and driving stores profitability.

• Analytical mindset with the ability to interpret data and make data-driven decisions.

• Proficiency in inventory management software.

• Customer-focused approach and ability to drive a high-performance team.

• Ability to lead the store as a duty manager.

• Ability to open and close the store.

Information :

• Company : Leroy Merlin
• Position : Business Performance Leader
• Location : Greenstone Park, Gauteng
• Country : ZA